Dog Questions & Answers | Rover Q&A Community

385

views

1

answer

no

votes

Deb A.

How do I talk to a live person at the help center?

305

views

1

answer

no

votes

Mary C.

how does a first time user get rover bucks? do we have to add a code or is it automatic?

189

views

1

answer

no

votes

Karen R.

How do I contact a past customer?

61.6k

views

3

answers

5

votes

Shannon L.

customer service phone number?

545

views

2

answers

no

votes

Moureene T.

Sitters- do all your customers have their care information filled in?

120

views

1

answer

no

votes

Carly H.

Is there anyone in the community who would dog sit on a last minute notice? I have a 63-lb Lab mix, male, not neutered in the Columbia SC area?

177

views

1

answer

no

votes

Carly H.

Repeat customer says I am not showing when searched. How do I adjust a m&g that ran out of time preventing me from showing up?

145

views

1

answer

no

votes

Karen R.

Does Rover charge the dog owner a premium on top of the posted board rate of the sitter?

2.9k

views

1

answer

1

vote

Margie J.

What is telephone number for customer service?

1.1k

views

no

answers

no

votes

john and patricia g.

Why does the customer have to respond back when I have accepted the request to host thier dog?

2.6k

views

4

answers

1

vote

Walt G.

Recurring Walk?

280

views

2

answers

no

votes

Fannie L.

Unexpected friend/family member in home during scheduled visit?

564

views

1

answer

no

votes

Walt G.

I am on a "Strict Policy", repeat customer cancels due to illness and doesn't want refund, it is an issue for Rover when no updates and pictures not sent?

238

views

1

answer

no

votes

Walt G.

how to deactivate registration?

1.4k

views

2

answers

no

votes

Emily N.

How can I tell someone I don't want to sit for them again?

246

views

1

answer

no

votes

Heather W.

Do we have personal profile links?

338

views

2

answers

no

votes

Kathleen D.

Can a customer make payments on a future visit?

710

views

2

answers

no

votes

Krystal & Jay R.

How do you show the New customer $20 off discount on the Rover profile????

971

views

2

answers

1

vote

Karen R.

Has anyone else ever agreed to watch one pet and get asked to do other chores such as feeding chickens, watering gardens, etc for the same money? How did you handle that?

173

views

1

answer

no

votes

Karen R.

Why don't you give me my customer's phone #?

617

views

3

answers

no

votes

Felix N.

What does this mean when Rover Customer Support contacts you through message?

664

views

1

answer

no

votes

Walt G.

How do you avoid flakey meet and greets?

211

views

2

answers

no

votes

Lenka L.

What can I do to improve my profile to make it more appealing to customers?

561

views

2

answers

2

votes

Lenka L.

Do you ever get harassed by other Rover sitters? What do you do with difficult customers?

213

views

1

answer

no

votes

Karen R.

Customer is unable to accept payment?

147

views

1

answer

no

votes

Walt G.

How does creating a repeat booking for your clients affect your booking score?

578

views

5

answers

no

votes

Deb A.

How can I get my first Rover customer? I feel like I have a good profile and everything needed to attract someone. I am so excited to start!! I have been waiting patiently for a few days now. How long should I continue waiting?

6

views

no

answers

no

votes

Angela R.

What is the number for customer service?

no

views

no

answers

no

votes

Amanda H.

Incentive for first time customer?

125

views

no

answers

no

votes

Karin Ann S.

Q&A Community

Connect with fellow dog lovers and learn from one another

Customer

How do I talk to a live person at the help center?

how does a first time user get rover bucks? do we have to add a code or is it automatic?

How do I contact a past customer?

customer service phone number?

Sitters- do all your customers have their care information filled in?

Is there anyone in the community who would dog sit on a last minute notice? I have a 63-lb Lab mix, male, not neutered in the Columbia SC area?

Repeat customer says I am not showing when searched. How do I adjust a m&g that ran out of time preventing me from showing up?

Does Rover charge the dog owner a premium on top of the posted board rate of the sitter?

What is telephone number for customer service?

Why does the customer have to respond back when I have accepted the request to host thier dog?

Recurring Walk?

Unexpected friend/family member in home during scheduled visit?

I am on a "Strict Policy", repeat customer cancels due to illness and doesn't want refund, it is an issue for Rover when no updates and pictures not sent?

how to deactivate registration?

How can I tell someone I don't want to sit for them again?

Do we have personal profile links?

Can a customer make payments on a future visit?

How do you show the New customer $20 off discount on the Rover profile????

Has anyone else ever agreed to watch one pet and get asked to do other chores such as feeding chickens, watering gardens, etc for the same money? How did you handle that?

Why don't you give me my customer's phone #?

What does this mean when Rover Customer Support contacts you through message?

How do you avoid flakey meet and greets?

What can I do to improve my profile to make it more appealing to customers?

Do you ever get harassed by other Rover sitters? What do you do with difficult customers?

Customer is unable to accept payment?

How does creating a repeat booking for your clients affect your booking score?

How can I get my first Rover customer? I feel like I have a good profile and everything needed to attract someone. I am so excited to start!! I have been waiting patiently for a few days now. How long should I continue waiting?

What is the number for customer service?

Incentive for first time customer?

I got a negative review; now what?

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Q&A Community

Connect with fellow dog lovers and learn from one another

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