How many new clients try to negotiate pricing with you? And do you let them?

asked 2015-11-29 21:43:22 -0500

I've had several people try to attempt to low ball my pricing right from the get go. At first when I started and was hurting for clients, I was tempted to - now, I just decline their offer and archive the request. First of all, I'm very at the low end of the $/per day spectrum anyway, and secondly, I don't know you or your dog - your dog might be Satan. Why would I offer a discount straight away?

I have worked with people for repeat stays, or lowered puppy rates for puppies that are more housebroken than the average, but do you think asking for a discount straight off is silly? How do you guys handle it?

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I think when you meet the new client it is very rude of them to hassle about the price. If the dog is getting excellent care that should be their main concern. There are to many clients and good dogs to under estimate our value.

Cheryl M.'s profile image Cheryl M.  ( 2016-03-03 18:01:41 -0500 ) edit

I occasionally do a local price check with the commercial kennels. When a potential new client has the nerve to ask for discounts before having experienced my services, I produce the notes on my price checking. This usually puts them in check.

Susan D.'s profile image Susan D.  ( 2016-07-19 09:41:18 -0500 ) edit

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answered 2016-04-24 22:21:20 -0500

I've just had a first time request that asked for a discount off our puppy rate. All the other sitters in my area have comparable puppy rates, so I'm not sure she'd get anything different from another sitter. I asked for a meet and greet before considering a price reduction. But puppies are more work and I don't really want to go down in price. I think sometimes people forget that even though they want a more affordable rate, we're still people trying to earn $. And after Rover fees, we're already not getting 100% of what they're paying. I also don't want to decline the request because I feel like I keep getting bogus requests from people who never get back to me, declining them and now I'm number 9 when I used to be number 1!

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answered 2016-05-27 04:20:29 -0500

The only time I have ever had this happen was with a client that had a stay that was going to be for 4 months. I did give them a better rate than my normal one simply because it was so long. Otherwise, I would never change my prices as they are set that way for a reason.

It sure takes a lot of nerve to try to haggle prices, doesnt it!

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Yes! And what does it say when the dogs owner doesn't seem to feel their pet is worth the cost as opposed to the alternatives.

Susan D.'s profile image Susan D.  ( 2016-07-19 10:05:00 -0500 ) edit
answered 2018-01-03 08:38:17 -0500

I keep my loyal clients loyal: Give them holiday, long stay, or overstay discounts and let them know that you appreciate their business. There are many other small tokens which can acknowledge their support and goes a long way to keep good parents and wonderful dogs (and cats) coming back. I do not negotiate with first time clients.

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answered 2016-07-14 12:37:29 -0500

Also I might suggest:

As pet sitters through Rover we are also supported by Petco. I provide a premium service for your pet, and I am unable to provide a discount off my rates. However you might check Petco's website as they often have coupon codes for first time users.

http://www.petco.com/content/petco/PetcoStore/en_US/pet-services/services/pet-sitting.html (http://www.petco.com/content/petco/Pe...)

I have successfully used this on a couple occasions.

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