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How long should a meet-and-greet last?

asked 2015-09-25 14:48:39 -0500

I recently had a meet-and-greet that lasted almost two hours, and it was mostly just us the owner trying to figure out any possible question to ask. When I tried to wrap it up, she would hurry and come up with one more thing. Now she wants to meet again, and I'm not sure if there's a way to tell her politely that it's time for me to leave when she starts running out of relevant questions. I don't want this to turn into a two hour awkward moment again.

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Normally around 30 minutes, maybe you can ask her politely why she needs a second meet and greet? She have already seen your house, you, your dog.... If she has any other question it can totally be solved through rover messages. Good luck

Martina S.'s profile image Martina S.  ( 2015-10-22 20:50:13 -0500 ) edit

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answered 2015-09-25 16:14:31 -0500

I plan on the M&G lasting between 30 mins and an hour, and they're usually closer to the short end of that span. I've offered a second M&G when it was a dog who was pretty intense and high energy (a lot like my own) and they needed a slower introduction to prevent conflict from arising between them. I also offer multiple M&Gs for very shy dogs who will just need more than one meeting before feeling comfortable around me. I love working with shy dogs (one of mine would never have trusted a new person without a lot of effort, though she's come a long way), so I'm more than willing to put in that extra time to build trust with dogs and their owners, since I know how hard it can be to find a sitter for them.

But if an owner just wants to meet to ask more questions, I would tell them the M&G is complementary, but that if they wish to schedule any more appointments in person that there will be an hourly fee for your time. Then I'd offer to address any more questions they come up with via Rover's messaging system (or phone, if you like).

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answered 2015-09-25 15:24:53 -0500

Usually, I plan on 1 hour for a meet&greet. Sometimes it's a bit shorter or longer, but I found that's a good average to let the dogs walk outside together, see their home or invite them inside to see mine, and get to know everything. However, I've been in that awkward situation too. My suggestion would be telling her how much time you've allocated for a second meeting in advance, and ask if in the interest of everyone's time she'd like to discuss anything over the phone.

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answered 2015-09-25 15:40:57 -0500

I normally do half hour meet and greets --- first I ask the owner questions, play with the dog and do a few smaller tests that I do on new clients. Then, I open up for any questions they may have. Lastly, I tell them that if they have any questions or concerns from that point until the booking, they should feel free to contact me directly at the phone number through Rover. Normally, this keeps M&G down to a minimal time, and allows us to go on with our day!

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answered 2015-09-25 20:25:15 -0500

Mine are about 20-30 minutes. I haven't really had any super chatty clients so far. I only recently started getting more "official" with a list of questions to go through; before that, it was unscripted and a bit more awkward. I think going through the questions also helps jog the owner's memory about things to share.

Honestly, if this lady wanted to meet again, I would either try to get them addressed via messaging, or try my hardest to book another client immediately after her to keep things reasonable. How long was the stay for?

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The stay is for about a week. 1-1 1/2 hours, I thought was reasonable, because she also had reptiles that need special care, but after that, it just got drawn out and I felt that we were just sitting their for too long without much production. At least she said she was willing to pay me for my time for a second m&g.

Amanda J.'s profile image Amanda J.  ( 2015-09-25 21:04:43 -0500 ) edit
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answered 2015-10-11 20:37:07 -0500

I send over a pretty detailed questionnaire through the Rover messaging system and it works pretty well so that the meet & greet can be pretty short. Unfortunately, http://Rover.com doesn't require owners to enter notes or information about their dogs.

You can also set an expectation up front that you only have 30 minutes or 1 hour for a meet & greet.

Ajay

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answered 2015-10-22 13:18:48 -0500

usually less than 30 minutes, I introduce their dog to my dogs, ask about allergies and medical history. Watch dog interact with me and my dog

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answered 2015-09-25 16:02:30 -0500

OH wow, my meet and greets are so so short. I generally just introduce the dog to my dog and my cats and that's pretty much it. Like, 10 minutes or so.

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Remember that this is a foundation for the dog, even more than for the humans who can look over a situation fairly quickly, and email and call. I like to have the person visit for a bit so the dog can feel positive vibes between me and the owner. It helps them categorize me as friend rather than stranger when the big day comes.

Laura Y.'s profile image Laura Y.  ( 2016-01-25 17:42:20 -0500 ) edit
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answered 2016-01-25 17:45:07 -0500

I'm hoping it is kosher to do this. I am new to the forum. I write a rescue blog and did a whole series on pet sitting with a detailed post on the meet and greet. Might have some good tips for you guys. http://www.chicagonow.com/pet-rescue-laura-young/2015/12/boarding-your-dog-with-a-pet-sitter-tips-for-interviews-and-home-visits/

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answered 2015-09-27 22:55:06 -0500

I set aside an hour for my M&G's. I would do a second or even a third to help build trust between a shy dog and myself and my dog. However just to ask a question after the initial M&G, I would politely point out they can call or message me any questions, concerns, and addition information or requested services. The suggestion of charging for an additional M&G is a good idea for the clients who just want to have everything done face to face.

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answered 2015-09-26 09:00:25 -0500

It should only take 30 minutes to an hour and an hour is kind of pushing it. When it takes an hour it's only because the owner is telling me her life story. I would ask the customer if there is any question you can answer via a phone call or email. If she insist you go back to her house, then I would go and after about 15-30 minutes tell her you have another appointment you need to get to, but that would be my last option. Two hours is way too long for a M&G.

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