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Am i wrong in this situation?

I had a sitter watch my dog in her home, which is 100% crate trained. She had her for 4 days and on the 3rd day, she was put in the cage for hours on a Saturday and ended up biting a bigger hole in the sitters couch. The cage was close to her couch, and the cage is a military based cage. My dog has never caused any damage, ever and this is something she would never do just to do it. The sitter said she was only in there for a few hours but i am worried she was either in the crate for longer, or she was constantly in the cage wanting out. The sitter texted me not even worried for my dog to take in those toxins from the couch & is just worried about her couch. I contacted rover and they said i do not have to pay her and it is up to what is best for me. The sitter said it was the right thing to do to pay for the damage my dog had done. I offered to give an extra $100 for the inconvenience and she wanted more to repair the damage. What should i do? Am i in the wrong for this? I need advice!!

2 Answers

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You are completely right. Most clients don’t offer compensation when their dog damages the sitters property and as you learned rover’s stance is that you owe nothing to the sitter. It was exceptionally kind that you offered $100. Is the sitters responsibility to take steps to protect their home. I too would be worried if the dog ingested anything. Even if a dog chews up a toy, I try to locate all pieces and share a photo so pet parents can see what I found.

More commonly, damage that happens to most sitters who board is that when dog visitors’ nerves get the best of them even fully potty trained dogs will need to go out more frequently and sometimes have accidents inside the home even if they’re walked every 2-4 hours. That is much more challenging because most sitters cannot replace all their flooring and the dog can’t necessarily help itself. Dogs can exhibit behaviors in someone else’s home that they will not in their own home. To avoid damages like that, as well as chewing or other destruction of objects, some sitters will crate dogs. For future needs, you might want to consider booking either a house sitter or a sitter who offers multiple daily walks/ drop in visits in your neighborhood. If you try boarding again, ask probing questions that uncover sitter’s usual daily schedule which provides a preview of length of time dogs are crated and of course ask longest time your dog might be crated.

After writing all this, I noticed you’re also a sitter. I’d add that you might want to try to network with sitters in your area ( there may be FB group, possibly with rover sitters) where you can get to know them, their routines/ how they do business, and their home life more intimately. Building a network could help for future needs for your dog as well as possibly sharing of clients. Another option if you know your clients well enough is to ask them if they’d be willing to host your dog. If they are Not rover sitters, but willing to host your dog, you could offer them cash or check payment.

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thank you so much for your input! i went to pick Lila up from her today and she was refusing to give me Lila until i gave her $180 for the damage. so the cops had to get involved. crazy people out there! but again, thank you, i will take your advice!

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You absolutely should not pay a sitter for any damages that were caused by your dog who was left alone and without supervision. Your dog was alone and stressed out, and it's not your fault the dog caused a damage while trying to break free. I am sorry you had to deal with this.