The dogs are small yorkies. Would you suck it up and watch two for one, or would you request more money since my profiles states additional cost for multiple dogs.
No, I would not suck it up. Tell the owner to complete a profile for the other dog so that the billing will be accurate and that you will not take responsibility for the other dog unless it is listed and covered by Rover's guarantee.
Always inform the owner that all pets must be listed for safety reasons.
Agreed that’s what I say that my insurance needs them listed
This is a pretty simple situation and easy to bring up to the owner in a non confrontational way. Explain the merits of Rover protections for pet owners and explain that if something were to happen they would have a difficult time with Rover insurance and the missing dog would most likely not be covered.
Fine if she’s a repeat client but for her protection she should put the second dog on even if you manually adjust the rate so they aren’t paying anything additional.
Hi there, this has happened to me multiple times and I would never suck it up, as we are all launching a business here! I gently remind the client to add the second pet, or you, as the sitter, can modify the booking on your end to include the additional fee and add a comment in comment section. However, for the sake of tracking clients, pet needs, etc., I would have them add the second pet before booking. I have had to do this with 3 different clients and they all respond well when I gently remind them as the booking comes over that "i am available on those dates to keep your pets, however, before confirming the booking on my end, the additional pet will need to be added." Hope this helps!
I have a problem with the way Rover calculates 'drop in visits' costs. Rover calculates number of visits times the sitter's listed fee for each dog and totals it. But the way the services (e.g., under the services tab) are advertised is, the listed cost per visit plus an additional price for additional dogs. The calculation should follow the advertised price PER VISIT and any additional dogs. Sitters are not making two trips or drop in visits for two dogs. They are dropping in once for one or more dogs and the calculations should reflect this.
Hello as a sitter I have had this happen and I asked the customer to make separate profiles for each pet. Weather it was a simple mistake or they’re trying to pay less on purpose, Rover requires a separate profile for each pet so you can care for each individual pet separately as each one is different. You are entitled to your money for the services you provide. I would not suck it up, you are providing a service and should be compensated accordingly. Ask the customer to build a second profile and you can modify the booking. Hope it helps! Have a great day
I feel like this could be a case by case basis. I had this happen to me as well. It was my first booking, both dogs were well mannered, and now she's a frequent repeat client who has referred me to many other people who have booked with me as well. In the end I took the risk and it has rewarded me with growth and repeat service. Now, if I took the risk and met any resistance along the way (unruly dogs, lack of communication, hostility) I would have ended that relationship and let them know that the dog profiles need to be separate and x y z needs to be addressed before I accept anymore bookings. In the end, you're building relationships within your community and how you address each situation can open or close doors for you in the future.
You would be the exception, not the rule. You lucked out, quite frankly. But 99% of the time, the sitter isn't that lucky. It's better to make sure ALL pets are listed separately for safety sake.
I modified the booking to add the 2nd dog, they only posted one dog but are asking me to board two dogs !! They declined the modified booking, so now I am kind of at a standstill cause I gave them my address and phone number ??
I would reach out to rover. They can remind the owner to set up a second profile for a dog. You can also remind the owner that there is an additional dog fee (if you have one) and modify the booking to reflect the cost for 2.
You can also politely ask the client to update their profile, I just did the same :) thankfully I recently found the plural dogS when their profile just had one dog. If you keep friendly conversation you can just inquire and let them know. Many clients don’t know how to work rover in my experience
You should be able to add a fee for an addition dog, just let the client know that their is a fee for having an extra dog. Be sure to discuss this before confirming the booking!