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Rover Implements New Rate Caps?

asked 2021-09-29 09:37:19 -0600

So in my experience with Rover Support, if there is ever an issue regarding a client or pet concerning safety or otherwise, Rover Support is always extremely quick to point out that as sitters, we are 1099 contactors. Here is one of the more recent bullshit answers I received when a client (not their pet...) put my safety in jeopardy and I recommended they be removed or flagged from the Rover platform:

"As an independent business owner, occasionally you'll encounter a client who isn’t compatible. When that happens, we recommend politely declining the request--we never want you to book a service that you’re uncomfortable with. I understand that this interaction fell short of expectations, and we hope the next client who contacts you is a better fit."

With that in mind, I found out yesterday that they have now placed a cap on our fees. I live in a high income area and intentionally set my rates high in order to attract a certain level of clientele. Yesterday I went to adjust my rates and found that you cannot set your house sitting rate above $150 per night. Here is what support said in response:

"My name is Shakeidra with Rover Support. Yes, there is a maximum amount of $150 now."

So regardless of anyone's opinion regarding my rates, I do not think rate caps are fair for sitters at all. Rover takes a HUGE cut from us and this practice of capping rates is extremely distasteful. Each year that passes, we seem to get less and less support from Rover and more red tape gets applied.

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another option you have is to increase your additional dog fee to make up the difference in what you would like to actually charge. and/or not lower your 10days or more fee. If clients are willing to pay in your area, you are cutting yourself short. You are still providing the same quality care.

Erica M.'s profile image Erica M.  ( 2021-09-30 23:22:05 -0600 ) edit

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answered 2021-09-30 19:14:50 -0600

I'm guessing the rate cap in based on the area of the country. In my area of the MidWest, someone asking for $150/night per dog for dog boarding is OUTRAGEOUS and isn't likely to pan out. But in another part of the country it might work. Also, while I agree Rover Support leaves a LOT to be desired, I take it for what it is.....a platform for booking stays and such and a way to get payments. Nothing else. It's like most other independent businesses like DoorDash. Most of these types of companies are only in it for money and only give the most BASIC of support.

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answered 2021-09-29 14:37:50 -0600

I see where you’re coming from and wanting to source a select clientele by pricing accordingly.

However, Rover has the right to want to market/promote all the sitters presented collectively as a whole a particular way. In comparison, for years there was no minimum rate either- which made No sense because sitters could have advertised $5 for nightly boarding. I believe that there always should have been a minimum rate for boarding, which rover later set at $10. $10-$150 is really a wide spread and I really don’t know how many users on rover search above that filter. Even the pet owners I know who can easily pay $150 or more a night, don’t want to. Maybe there are better places for you to promote your business to gain those desired contacts.

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