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Does a 30-minute walk include the time it takes a walker/sitter to walk to and from his/her car?

asked 2020-04-28 04:38:32 -0500

If I book a 30 minute drop-in session, do Rover sitters/walkers deduct time from the overall 30 minutes for walking to and from their car to my unit?

Ex: I book a 30 minute dog walk. The walker arrives at the building at 10 AM. Takes 2-5 minutes to walk to my apartment and arrives 10:05. Plays/walks with the dog for 20 minutes minutes. Leaves and takes another 2-5 minutes to walk to his/her car. So instead of giving my dog 30 minutes of activity, he/she is providing 20 minutes and deducting 10 minutes (5 min *2) from the interaction I paid for.

My employer doesn't pay me to drive to and from work. So why am I paying for time spent traveling to and from one's car?

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My 30-minute walk sessions begin and end at the owner's door. The client is paying for 30-minutes of services so they should receive 30-minutes of care. Rover allows each sitter/walker to designate their own prices so it should be up to the sitter/walker to price their time and rates accordingly.

Heather T.'s profile image Heather T.  ( 2020-05-02 22:33:02 -0500 ) edit

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answered 2020-04-28 10:03:35 -0500

I completely concur with your problem about travel time. I hate when a repair person adds travel time and/or gas charges onto a bill. Really? Shouldn't that be built into their unbelievably high rate for a service call.

Anyway, there is a similar thread here:

https://www.rover.com/community/questio…

If you cannot access it, because you haven't registered on this board, my advice is there is no standard for Rover as each walker/sitter is independent. Rover does stipulate that a walk or drop-in is for 30 minutes and it does not specify when the clock is supposed to start.

If you are otherwise satisfied with this person, my advice would be to talk to them. If you don't want to do so, then find another person and discuss specifically what you expect of them. Hire one that understands your needs and can fulfill them.

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