Why are you penalizing me for canceling due to COVID-19?
During this time why would you even consider penalizing people for canceling their appointments!!!!! And why so much.
1 Answer
Your profile on this site shows you are a client and not a sitter so I hope this is correct. I assume you have cancelled a booking and have encountered a cancellation charge? Each sitter determines their own cancellation policy and Rover administers them in accordance with the sitters wishes. This article gives you more info https://support.rover.com/hc/en-us/arti… Because of the current pandemic I would reach out to the sitter and Rover support to see if they will give you a 100% refund. Support number is [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]