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Does anyone get requests then almost immediately have the client say the regular sitter came through?

This has happened to me about three times. I'm not sure if it is regular or not. I just got a request for a drop in for 10/29 which is unusually ahead of time. Then when I say I'm available, and what time were they interested in having me visit, they reply: "Hi Barbara, let me see if my regular drop in person is available first and then I'll let you know. But glad to connect and have you available as a future dogwalker /sitter. Nina"

Another one said: "My regular walker just answered me. Nevermind"

I find this very odd.

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4

Karen R.

Book a Stay
Chicago, IL

People these days are used to immediate responses, like they usually get from texting. They have no patience whatsoever. Therefore, when their regular dog walker doesn't respond immediately, their first response is that they need to find someone else. IMO, they are being totally rude to you. But you just have to put up with it. Absolutely nothing you can do.

Comments

This has happened to me, as well, and I agree it is 100% rude! You don't dangle a potential job in front of someone, not give them a decent amount of time to reply, then give the job to someone else in the meantime.

Tina C.

score:

1

Walt G.

Book a Stay
Woodbridge, VA

When clients start a booking request and before it is sent to the selected sitter Rover adds other sitters to the request, unless they uncheck the box, which most fail to do. So multiple sitters get the requests even though the client didn't select you or maybe want you. Why does Rover do this? Far too many sitters never respond to the client so Rover is trying to increase the odds a booking will take place.

Comments

Right! I had forgotten about that. I remember Rover prompting me to send requests to all sorts of other people when I was looking for a house sitter.

Karen R.

I dislike Rover doing that. I am usually driving to a walk or walking or going to the bathroom and will respond shortly. The latest one really wanted me but someone else responded first. It was confusing to her and rude to me.

Monica G.

I agree! I was in the middle of setting up a Meet and Greet and got shut down when the 'regular' sitter responded. If sitters are not responding to people, there should be consequences for them, not for the sitters that answer promptly!

Barbara B.

I typically have been told that someone’s regular sitter was unavailable up front. Only once was a booked request cancelled after the fact. However recently a request came in from a new client & her second choice responded first & she didn’t realize she should’ve had a M&G with them before booking.

Katherine W.

Apparently Rover urges clients to contact a second sitter at the time of sending a request to their first choice, to increase their “likelihood” of getting a booking. Seems pretty sketch and really sucks for us as I’ve had someone reject me more than once for responding to a message 15 min later.

Katherine W.

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0

Melanie K.

All the time. Rover is much more interested in keeping the pet owner happy, rather than the service provider. Just saying.

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0

Pam L.

It's also extremely confusing for the client. Sometimes they arent sure who they are talking to. I showed up at my meet and greet and she was very surprised because the person she thought she booked had texted 30 minutes prior and said it wouldnt work out. Plus I have responded immediately and get told someone beat me to the draw. Its frustrating

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Does anyone get requests then almost immediately have the client say the regular sitter came through?

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