Do you think Rover will ever update bookings to include pick up and drop off times?

I really hope Rover could clarify the schedule policy better to new clients. Lately I have had clients who reserved only three days (let's say form the 13th until the 16th), but then tell me they want to drop their dog on the 12 at 5.00 p.m. and pick him up in the 17th at 10.00 a.m. I responded that I needed rover to cover the insurance of the dog while it stay with me, but still the clients complained that I am charging a full day for just some hours. I even commented that I could adjust the price to half a day, but still it seems so hard to understand for some. Last time, I decided to cancel a stay due to a rude answer from a cliente who could not understand the policy. Rover really needs to address this issue.

I hope Rover starts doing this! I actually think it'd be nice just to be able to customize our own additional services. For instance, underneath where Rover lists "Dog Walking" and you can fill in the additional fee you charge, have an option where you can write in your own charges like "Early Morning (Before 7am) dropoff" and fill in a charge. Even if we have to still add it manually to the booking, it'd still be nice just to have it on the services and rates section so you can point to it, like another member mentioned previously. I'm fortunate in that I usually prefer later pickup times since my husband and I are night owls and pretty terrible in the mornings. We're lucky that our regulars usually do afternoon drop-offs too. I would be more likely to charge for an early morning drop off/pick up that a late night one. I've been considering doing a "flexibility fee" wherein if their plans change significantly and they will be late by more than an hour picking up or dropping off their pooch, that's when the charge applies, but I'm not sure how to add charges once the stay is booked, and I'm usually around anyways, so I haven't felt inconvenienced enough to add fees.

Very often I have clients who aren't certain of their dropoff and pickup times when making their arrangements. However, that why going over the fundamentals of Rover billing with clients at your M&G is critical. Just tell them that the "nightly" charge is for a 24-hour period. The clock starts ticking when they drop off their dog. I'm not as strict as, say, a hotel or a kennel, but customers incur daycare charges when their pup stays longer than 24 hours (give or take a couple of hours). If you will check the Rover FAQ, it does say that the charge is for 24 hours.

While having dropoff/pickup times built into the system would be great, you have the capability to control things. If the client tells you from the outset that they're going to drop off the dog in the morning and pick it up late in the evening, tell them what the extra charge will be and adjust the bill. In my opinion, that would be a full day's charge, given that you devote more time and attention to dogs during their waking hours and the dog will have at least three walks, which equals a full day. If the client is late, you also have the ability to charge via Rover; use the "extend the stay" feature and plug in whatever amount is appropriate for the overage.

You have the tools. All you need to do is exercise them. If you say dogsitting is a business (side or otherwise), then you need to run it like that.

I think it would be nice to have the ability to add in pick up and drop off times for clarity when you finalize the booking, but I think including that kind of information in the initial request might be too cumbersome for users. Especially when I get requests far in advance, clients may not have their schedule nailed down yet, and we may need to work around each other's schedules.

As business owners, we have to work on being comfortable discussing our rates and extra fees with clients. Adding a rate schedule in your profile is a good place to start if you're uncomfortable bringing up extra charges. It gives you something firm to point back to, like a sign on the door of a brick and mortar business. You make your own policies. and they're the same either way, but having it in writing ahead of time might make it less awkward if it's not a conversation you're used to having yet.

I have the same issues I think it would be GREAT if we had more direct flexibility in our bookings with Rover. I have some clients that definitely over indulge in my flexibility and I have thought about adding a charge for pick-ups after 6PM or before 7AM. For sure would be beneficial to all to "firm down a drop off and pick up time ahead which can always be adjusted with a quick text or phone call. I usually will ask for a time frame ahead of time which I schedule in my phone and text owners requesting time confirmations to better schedule my time.

I think some of the dog owners think you are unemployed or hang out at home all day with no life of your own. they probably would not do that to friends that are watching their dog for free but since they are paying you they want you available at their convenience. what I have done is raise my rates so it balances out clients who are on time and those who are always late with pickup times. running a business has its ups and downs, you have to take the good with the bad

I always verify the drop off time and tell the to call if they will be late or early. I tell them it is important because I do walk the dogs and don't want them sitting in their car waiting for me to return. The same with the pick up. Make it clear to them that X amount of time over the drop off time is an extra fee of $. Also, I tell them 7:30pm is the last pick up time because we go to bed early -8pm so they must pay for another night if not on time.