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Pet Parents not Messaging after Request?

I have had a pet parent recently request an extended stay boarding request, but they have not communicated with me at all since sending the initial request. I requested more info about the puppy to get to know him better before the stay and also recommended we set up a meet and greet. One week and no response at all. How do other sitters handle this? Why would the pet parent not follow up? Can they manually cancel a request, or can that only be done on my side, by archiving it?

Thanks in advance

2 Answers

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There are a lot of reasons why potential clients don't respond after their initial request. As Walt said, they are prompted to contact several sitters and they may have chosen another one. They may see your prices and not like them, they may have found family/friend to keep the dog.

When i don't receive a response to either my initial message or after a M&G in 24 hours, i send a reminder message in the morning. "Hello (client), just wanted to check and see if you still want me to care for / walk Fido. My calendar is starting to fill up and I want to give you first priority. Please let me know by end of day today what your plans are. I cannot guarantee a spot without a M&G (or payment)." If not response in 24 hours, I archive as 'owner didn't respond' and move on. By archiving, the request is removed from your calendar.

Be aware that until you archive or book the request, you will show up as not available in any search results. So it's best to deal with requests ASAP.

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In case you don't know when new owners to the platform make their first booking request they are prompted to send it to multiple sitters unless the uncheck the box. Looks like this happened to you as you weren't the original sitter requested. Just archive the request to clear your availability and be ready for the next client. Best of luck