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Why can't I upload my cover photo?

I am trying to upload my cover photo for my profile. I've converted the pictures to 1024x683 like it's asked, but it's still telling me I can't upload them. Please help! I can't finish my profile without uploading one!

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I am having the same problem

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You will need to call Rover Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. They won't answer you here.

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Same here. It says I cannot upload photos due to permissions. I can't find where the settings are for permissions as I'm only on the site and not the app.