Hi guys,
Just got our first request for dog boarding! Super excited.
I was wondering, does the owner have to supply the food?
Also, I got a request from 8am until 8pm the next day, so basically 2 full day. Should I charge just one day or two?
Thanks
Yes, the owner should provide ALL food, meds, leashes/harnesses, etc. Other things you (toys, treats, etc.) can decide upon. I message the owner one day before to remind them of what to bring. When we have our M&G, I give them a dog info sheet, which has all the important info/contacts/ behavioral stuff) and they return it to me when they drop off their dog.
Excellent that you obtained dropoff and pickup times before the sit started. Way to go! OK, now you can modify the booking request to reflect the extra time. Tell the client that each "night" of boarding is only good for up to 24 hours. So if they drop off a dog at 8 am, then they have to pick up the dog by 8 am on the last day. Nobody has ever quibbled about this, when I've explained. You can either add another day onto boarding or just charge your daycare rate. Oftentimes, I just tell the people to drop their dog off the night before, so they don't have rush around in the a.m. when they're going out of town. It all works out perfectly since they're going to pick up the pup in the evening as well and I don't have a daycare rate, but you do.
You are off to a good start. Good luck and just go with your best business sense.
I had no problem using the "24hr model" right from the start. I chose to charge for the extra time in 4hr blocks, charged at half my daycare rate.
I agree with Karen, but to build up clientele you can let people know since it's their first booking you won't charge the extra cost. I did that with my first few customers and all of them are now regulars who have also recommended my services to friends. I'm sure they remember the favor when they leave feedback. It's a great option to build up your business and Rover allows you to edit each rate every time somebody books.
People forget stuff, it happens. The list is a great idea. But we are dealing with humans, mistakes happen. Try having extra stuff on on had like leashes, blankets, bedding, bowls and toys. Try to taking some of this money you earned and buy stuff you will need later on. It a investment in you and your business.