score:
1

Accepted stay, but client can't pay. What should I do?

So, I made a rookie mistake. Last night, I got a booking request asking if I could watch their dog for a week starting today. The sitter they were going to use cancelled last minute. I was sympathetic to that because, yikes, so I agreed to the booking. I went to pick up the dog this morning, and they still hadn't confirmed the stay. I figured that they probably forgot in the rush, so I reminded them to do so and let them know that their dog wouldn't be covered by Rover if anything were to happen until they confirm the stay. They seemed like they had genuinely forgotten, said they would confirm it, and I, like an idiot, left with the dog to start the stay. You don't need to tell me that was a bad move. I know. And never again. But. They just messaged me through Rover saying that they can't find an option to pay in cash, and they can't pay through card because their wallet was stolen, and they won't have their new card until Tuesday. Obviously, there is no cash option because then Rover can't take their percentage. Where do I go from here? The dog is at my house right now. Even if Rover contacted them to get the money, she wouldn't have a way to pay them. I really don't know what to do. Any advice would be helpful. Is there a way to delay the payment until Tuesday without losing pay for all of the days before then?

UPDATE: I contacted Rover support through email, and I haven't heard back from them yet. I know that I shouldn't accept cash, I have no intention of accepting cash, and I let the owner know as much. I have no desire for my account to be terminated because of this.

Comments

Chalk it up as education and move on to the next client. RETURN their dog immediately, with normal tlc. Just be polite and RETURN their pet safely. GOOD KARMA, is your payment on that job.

2 Answers

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score:
4

This question is best directed to Rover Customer Support. Let them attempt to get payment for the actual time you've been in possession of the pet.

I won't lecture you about what you did wrong. You already know. This is a business. Following sound business practices should always prevail. You don't know these people. You don't owe them anything. I'm sure they can find some way to pay Rover. Stolen wallet, huh? Pffft!

score:
1

Since Rover connected you and you wouldn't have this business otherwise, it needs to go through them and you need to share all this. One possible solution for the week long stay that just started, ask them if they can book it for 1 week out starting Tuesday (which means If all this works out, you may get paid a few days later than normal).