What does this mean when Rover Customer Support contacts you through message?

Rover will contact sitters on behalf of clients. When this has happened to me, it is usually a last-minute gig. Or it could be another sitter cancelled and Rover has to step in and find someone else quick, regardless if their calendar is marked available. They're desperate.

I had that happen to me twice before, it was most confusing even though they identified themselves as Rover CS initially, but the messages still came under the client's name, and at the same time the client might actually be typing, so I was never sure who was typing the messages. Rover should just use an CS account instead.

Have you ever signed up for the sitter-to-sitter program?

If not, I believe the Customer Service support does occasionally send messages looking for a last minute sitter or looking for a sitter for a person who doesn't have a profile yet because wanted to do a customized search instead of searching by themselves. I have had them reaching out to me this way too. But usually at the end of the message they will provide you with the customer's name and tell you to message back and it will go directly to the customer.

Your best bet is calling the Rover 888 number.