What about rude sitters who agree to things then are a no-show or you don't hear from again?
I have only used this site this month. I have gone through 7 people. One said she would come for a meet and greet and never showed, with zero explanation. The second one showed, said she would let us know the next day and nothing. I want to be able to leave reviews without using them so they don't do this to others. I was lucky to find someone 2 days before vacation and had been trying well in advance. These sitters could have ruined our vacation with empty promises.
You should call rover support and notify them. As a sitter myself I have had many clients experience this before & it really bugs me that these other sitters are still promoted on the top of the search pages. I wish people didn't do this it reflects badly on the overall quality of sitters on Rover !