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What do you do if a client shows up after no response for drop off date, and you no longer have room?

Had a meet and greet. Thought it was great. She said she would book. No response to booking request or messages I sent asking her to finalize and that I needed to confirm due to other requests. No I’ve filled her dogs spot and I have a feeling she will show up. What to do?

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Did you accept the booking request formally on Rover? The customer had 72 hours to pay and then it expires. So, if the customer hasn't paid, it isn't a booking and can't just drop off her dog. Message the client that you no longer have availability and she should be able to find another sitter on Rover. Then, call Rover to make sure that booking is closed.

In the future, you shouldn't accept other dogs when you have an open booking without getting that first one resolved either way. The person didn't respond to you, so you really don't have any obligation to keep a spot open for her dog.

Add: When a client sends you a booking, you have your M&G, then you "accept" the booking. The client has 72 hours to pay. If that time has passed without payment, there is no booking or potential booking and you are free to accept another client.

While the booking is "pending" (the 72 hours), someone else might contact you and want to go forward. If that happens, then you check with the first because you've already agreed and they have the 72 hrs. Let them know the spot will be gone.

As I said, you don't book while one is pending. If the first has expired, you are free to book whomever. If the first customer came to your door, you should refer them to Rover because you have no confirmation of the booking. That simple. Rover will need to find them another sitter.

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Ok I’m confused on your answer. First you said if they didn’t book and pay it wasn’t a booking but then said I shouldn’t take another client until I resolve this clients potential booking. After the meet and greet I sent the booking request. She never responded. I messaged her a number of times

Last message I sent said she had under 3 hours to set up payment and if she needed more time to request it. No response. I’m just asking if anyone has had a client show up without finalizing payment

I'm going to respond in my original answer because you are so limited in the comments area.

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At the meet & greet I tell owners their dog(s) spot isn't reserved until they book and pay. I have customers fill out a form with their contact information (cell phone, email, etc), emergency contact should the dog need to be picked up by someone else in case they can't pick up by the scheduled time, vet info-name, vet clinic, address, phone, etc. I also remind my repeat customers the same about booking so their spots are reserved if they haven't booked within a 24 hr time, I send them a reminder, tell them you are booking their dates quickly, are almost full and archive. A lot of times you will not hear back because they found someone else or a friend/family member. Many people don't give the courtesy to let you know. If you are booked, send them a message that you are now booked up and have no more room. This is another learning curve. Great that you were on top of things and concerned about your customer.

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I have a question that is based on this one for you, since you seem to be pretty knowledgeable! I have a last-minute booking for 2 dogs for tomorrow through the 28th. However, the owner has not completed/accepted the booking/payment. And since it is so last minute, the 72hrs won't be up before drop-

-off. I am getting a bad gut feeling now that they will try to drop off without paying/completing the booking first. Any advice?