She seems nice, but we've never met. Yet I'm hiring her to sit in my home with my dog, overnight for two nights. This means I hand over a key to her, right? Shouldn't we meet first? Does Rover do a background check?
Hi David! Rover does require all sitters to complete a background check - you should be able to see a badge for passing their background check on your sitter's profile (it's a blue circle with a little shield and check mark on it) on the left side of the page. It is recommended that you set up a Meet & Greet with the sitter prior to the stay beginning, so that you can meet and ensure that this will be the right fit for both parties. Usually this would be when you give them the keys, too.
Thanks for this! Yet another question - I found a sitter, she seems really nice. I want to meet her before I commit. It's taking time, and my request keeps expiring. Then I try to find her and cannot search by her name. Where can I find her to check out her profile?
I wouldn't worry about the request expiring, usually you'll wait to confirm/pay after the meeting. You could try googling her first name, the city you live in, and rover like "Hillary Dallas,TX Rover.com" and see if she pops up.
I am not sure what your side looks like as a client, but are you able to click her name in your message thread to see her profile (from a computer/mobile site, not the app)?
My question exactly. How do we know they are not going to party or rob in our home?