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What do you do when customers cancel your meet and greet?

asked 2018-01-25 10:34:36 -0500

It is the slow season but already one customer we already had set a date and time for the meet and greet and 3 hours before the meet and greet she email and cancel. Saying her cousin was taking care of the dog. I knew she was reaching out to several of us because she keep sending the wrong emails to everyone. I was very nice and polite and said I understood.

Secondly I had another customer reaching out to me at 10 pm and I answer. When I follow next day in the evening saying she had not confirm when she would like to have the meet and greet, she said she went with someone else since she never heard from me.

Is this common? Besides been professional and nice what do you do? Thank you

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answered 2018-01-25 11:06:40 -0500

There's nothing you can do. Look on the bright side: she didn't stand you up.

I couldn't possibly speak for all Rover sitters about whether such occurrences happen frequently, but they are always a possibility. Owners are encouraged by Rover to contact several potential sitters. If they like the first one, then they're not going to bother meeting any others. At the same, they may be looking for a friend or relative to sit for their dog. I just had that one happened to me, while discussing drop-off times, and then radio silence from the owner. After a few days, I checked with them and was told they found a friend and apparently didn't think they needed--or as a courtesy--to let me know.

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answered 2018-01-25 19:59:22 -0500

I just had this happen to me. I spent an entire day trying to work out times for meeting. She requested my service the day before needing me. I finally moved things around for her and when I tried to get a meet and greet that eve she canceled and said this weekend wouldn’t work out. I tried to find out why and nothing but silence. I’m pretty sure she found another sitter on Rover. The thing that upsets me is it goes against me when I archive her request that she canceled. That is wrong to punish the sitter for a cancellation of the owner.

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It doesn't count against you. As far as I know the only option that counts against is you 'I wasn't available' since that's something about your calendar not being updated. I pick the same one you do and the no response option all the time and with no issues.

Jennifer M.'s profile image Jennifer M.  ( 2018-01-26 11:13:38 -0500 ) edit
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answered 2018-02-05 20:38:39 -0500

It has happened a few times. Sometimes people can be flakes. I do lose jobs to family or neighbors and other Rover sitters too. Don't worry about it. If they cancel, I request to reschedule. It is good to know why. If a friend will do it for free, that's great for them. Sometimes the cost, regardless of how low your rates are, is too much for many people.

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