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Client Loyalty?

I had a request to watch a dog last week for the upcoming holdiday weekend, we scheduled a meet and greet and she did not show up in the process of booking another meet and greet I got a request to watch another dog. This new client arrived early and she would like me to watch her dog next week as well as the holiday weekend. Do I owe any type of loyalty to the first client? Also I still have not heard back on a second meet and greet for the first client, what should I do?

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You don't owe any loyalty to the first client because she was the one who failed to follow through. I would follow up and let her know that you have filled those dates because you hadn't received a response from her. If you would like to establish a relationship with the first client, I would still suggest scheduling a meet and greet so that in the future, she can book quickly and easily with you. But if she continues to neglect your meet and greet requests and can't provide you the courtesy of letting you know she can't make it, then that's not really a client you want to deal with anyways.

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I had that happen to me. since the first client did not show up at the M&G and hasn't responded to your second request, I would continue on with the second client. You run a business and in my opinion, the first client lost out by not showing up.

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Okay thank you

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If I understand your situation, I had a similar thing happen over Christmas. I wound up saying something like this in my message to the client: (after explain where we were at in the process)..."please let me know within the next 24 hours if you want the spot."

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Okay thank you all for your advice. I went with the second client because when I did the meet and greet I felt such a positive vibe with her dog as well as with her.

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Its good practice to always mention that this is a first come first serve service. it helps to weed out the unsure owners as well. I typically will let the second person know that I give everyone a full day or two(time limit is up to you of course) to reply as they may be finalizing other aspects of their trip.

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I have a disclaimer in my profile that states that I will book with the client that prioritizes the meet and greet and confirms the booking first. That way I am clear that while I'm open to meeting with you and your pet(s), I am not going to sit around and wait for you to get around to it and potentially lose out on a guaranteed booking. I feel this is especially important for holiday weekends, since the dates are in such demand.