score:

Experience With Emergencies

Obviously we all hope that our stays go smoothly and no one gets hurt or sick. But I was wondering if those who have had to take a client's dog to the vet could recount their experience? Rover suggests that you call them right away and they will walk you through it, but that seems like a bad time to get informed. When you're trying to call the vet to let them know you're coming, the pet parent, and Rover....

My experience with taking my own dog to the emergency vet is that they wanted permission to charge up to $500 up front and they would would then give me an estimate of any other charges after they examined him. Who pays this? You (the sitter)? Rover (how?) I know the insurance will cover everything over $250 assuming it's not a pre-existing condition...

I was just hoping some people could recount their first hand experiences. Thank you!

2 Answers

Sort by » oldest newest most voted

score:

Cari C.

I had my first client get sick after eating something he shouldn't. I called Rover immediately and they told me to notify the owner and then the vet that the client had listed. The vet didn't answer, so I found an emergency animal clinic that was open (of course it happens on Sunday afternoon). I called Rover back and they said to take him there and that Rover would reimburse me. Took the dog to the clinic, and they did not require any up front payment. After I knew he would be ok I called the owner. I paid the clinic, $170, then called Rover again when I got home. They said to write up exactly what happened in an email, and to send them a copy of the vet bill. It took about 2 weeks, but Rover reimbursed me the full amount. It's part of the insurance that they provide.

In short, you are responsible for paying any vet fees initially, then submit a claim and Rover should reimburse you. But call them to be sure. This was just my experience.

Comments

Thanks for your response, Cari! I appreciate it.

Lauren W.

Also, did you have to have a medical release form? I've noticed others mention one, but Rover doesn't say anything about it in their training materials nor supply one that I know of.

Lauren W.

I did not have any sort of medical release form. The hospital just took the owner's information and my information and then charged me for the visit. I have since created a vet release form that I have all clients sign at the M&G just to be on the safe side. Rover doesn't require it, but I know a lot of vet offices won't release information about a pet or treate it without written consent from the owner.

Cari C.

score:

Deb A.

That's great information Cari. From a similar dog-care website, I had a senior dog become ill (from a number of medical ailments-not a result of anything during the stay). I called their vet (from the medication bottles provided that I was administering), who informed me that the owner was prescribed a 6 month supply of something to use as needed for that situation, but it was not given to me. They let me know that they could refill if needed, but it was close to closing time. I contacted the owner, who had a relative get the medication from home and they decided to pick up the dog early.

Comments

Thanks for your input!

Lauren W.

Q&A Community

Connect with fellow dog lovers and learn from one another

Experience With Emergencies

2 Answers

Comments

Comments

Related questions

Need Help?

Learn More

Need Help?

About Rover