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Archiving a Request- Impact on Search Rank

Lately I have gotten a lot of random requests to sit dogs that don't meet the criteria I have laid out on my profile- which has lead to me having to archive multiple requests in a row. Due to the fact I live in a studio in NYC it limits the size I can accept, also due to closer neighbors loud/anxious dogs with known separation anxiety aren't an option either. I have also been getting requests even when it shows I am unavailable which would add to this number of archives.

At what point do these requests negatively impact my search ranking? Its frusterating that the search criteria wouldn't weed me out as a possible sitter at least for large dog owners looking for a sitter and that it could impact a true business opportunity seeing my profile.

I have also had a few people reach out to me wanting to have a meet and greet and then upon the dogs meeting at my apartment they mention they don't really need a sitter for those dates, but just want to have a "back up sitter" available should their real one ever be busy... This request obviously gets archived because it was a bogus one, is there a way to make sure if I am archiving for those legitimate reasons that it won't impact my ranking?

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Oni J.

Hi Meaghan, I have also had the same concerns over archiving. When I first started Rover a year ago, they used to say that you should book 1 out of every 3 requests to maintain your search rank. Of course, this seems unfair when owners do not always pay attention to your profile and send you inappropriate requests. So, I contacted customer service a few months ago to ask about it, and they said that archiving requests doesn't harm your rank. The rep didn't give an explanation, she simply said it wouldn't affect it negatively. So, there seemed to be some contradictory information and I didn't know what to make of it. However, after several months, I can say that based on personal experience, it doesn't seem to affect me. I archive ALOT, and since speaking with that rep, my rank hasn't been affected by it. So, I think it's safe to say that you are clear to archive any and all requests that are not suitable.

Oni

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Thank you!!

Meaghan B.

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Melissa W.

I recently had to archive 14 requests within 48 hours, due to scheduling/requests/location/etc. I don't think it hurt my ranking at all, as I still continue to receive requests pretty frequently.

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Thank you!!!

Meaghan B.

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Archiving a Request- Impact on Search Rank

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