Why do Owners expect a refund when they cancel last minute?
I absolutely hate it when an Owner has to cancel. Mainly because they expect a full refund no matter what. My policy is set to Strict. I've had too many situations over my 2 years of doing Rover to leave it at that Moderate Setting.
No matter how hard I try to be professional, respectful and fair when it comes to these Cancellations the Owners LOSE it when they find out they are not getting a full refund.
I always offer to give them a 50% discount on their next stay for however many days they just had to cancel. Apparently that's not good enough. GGRRrrrr....
Am I delusional that people should realize if they are going to take up one of my spots they can't just cancel and leave me without the opportunity to replace that income?