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Should I ask for reimbursement for veterinarian bill from Rover or dog's owner?

asked 2017-07-06 16:51:00 -0500

A dog broke her nail while playing in my yard with other dogs in my care. It appeared to be painful and I wanted to make sure nothing was broken. I took her to my client's vet and paid the $244 bill. I've never used Rover insurance before. I did read something about claims needing to be over $250. What are my options? I'm a two year sitter making in excess of 15K a year with only five star reviews. The client is a repeat (at least 6 stays). Should I pursue the claim through Rover? The reason I book all stays through Rover, in spite of being asked constantly to book directly, is for financial protection.

Thanks! Any advice or input you can provide is greatly appreciated!

Tonya

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2 Answers

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answered 2017-07-07 23:00:32 -0500

I've used Rover insurance. Yes, you should have called them first. But now just call them and explain the situation. What they did with me: I explained what happened over the phone. They then emailed me and asked to write up a description of what happened and to send them a copy of the bill. They reimbursed me in a couple of weeks. I don't remember how/where the money showed up.

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answered 2017-07-07 11:42:27 -0500

I would have contacted rover first, before taking the dog to the vet, to see what your options were. I've personally never had to use the rover insurance for anything, so I don't know personally how it works or if it would cover this. I'd highly recommend you contact rover support immediately and ask what they would have you do.

If you did not get permission from the owner before taking the dog to the vet I don't think you should ask them to reimburse you. If you contacted them and they wanted the dog taken to the vet then I would ask them only AFTER you've talked to rover to see what they will cover.

Also, what vet do they use where a bleeding toenail costs $244 to take care of?!?! You got ripped off!

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I contacted the owner first, then Rover. She was going to have to go to the vet regardless of what Rover advised. The owner is willing to pay. I find the $250 deductible to be ridiculous after sharing 15% of my earnings for over two years. The dog had to be sedated but I agree it was high.

Tonya L.'s profile image Tonya L.  ( 2017-07-09 16:03:47 -0500 ) edit

I assumed there would be sedation involve so I used their vet. I didn't really have another option.

Tonya L.'s profile image Tonya L.  ( 2017-07-09 16:04:36 -0500 ) edit

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