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How do I handle overnight bookings where the stay is longer than 24 hours and the customer did not book daycare ?

Hi,

I had a customer who booked an overnight and dropped her puppies off at 7:00am but did not pick them up until 8:00 pm the next day. This is more than an overnight, its a overnight and a daycare visit.

On the next booking should I create a custom quote or just tell the customer to book an overnight and day care if booking for longer than 24hrs?

Have any of you had this situation?

Thanks

Comments

Hey Camille! I have written on my profile that a minimum 2 night stay is required; however, I will make accommodations for one night with a $15 surcharge. What I have found is that it eliminates the issue for an entire weekend of care with a charge for only one night.

Katie F.

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Karen R.

Book a Stay
Chicago, IL

Make sure you find out the dropoff and pickup times before the stay is booked. Then you can make adjustments to the bill for the additional daycare before the client pays. Also,, refer your client to Rover's Help page, which states that a "night" of boarding is good for up to 24 hours of care.

https://support.rover.com/hc/en-us/ar...

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Kelsie W.

Hi ya, I would recommend a stay extension or adjusting your price to be sure you are compensated for your time. Be careful though as to not having an additional stay booked will not be covered by insurance should a incident occur.

Best of luck!

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How do I handle overnight bookings where the stay is longer than 24 hours and the customer did not book daycare ?

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