0

3 Star Review

asked 2015-05-23 03:05:08 -0500

I'm new to Rover and so far have only had a few clients. For my first in-home stay I cared for a medium sized dog and a puppy. It went really well except that I couldn't get the two new dogs to calm down and go to sleep with my dogs. The pet-parent ended up waiting for about 10 minutes at pickup before I heard the door bell (I had a bit of a rough night trying to calm them down and ended up sleeping past my alarm the next morning.) Of course I know I messed up and felt really horrible about this (I apologized profusely.)

My client's review itself wasn't too bad and he seemed to be otherwise very happy with how things went but he gave me 3 stars. When browsing through other profiles, it seems like most sitters with ratings have all 5-star reviews. I think that he will end up using me as a sitter again and was wondering if clients can change their rating, or if the 3-star review is on my profile for good. Also, I would appreciate any tips on how to further handle the situation. I'm still stuck on what exactly to say in a follow-up message and am unsure if I should go into detail with an explanation or just apologize again and focus on the positive.

edit edit tags flag offensive close merge delete

4 Answers

3
answered 2015-05-23 18:00:41 -0500

I agree it could be worse to ask someone to change their review whatever the circumstances. Nor would I suggest writing a rebuttal response because that automatically looks defensive. Eventually you will have other, better reviews that potential clients will notice. I had one client only give me four stars, after I'd gone the extra mile by arranging a playdate for her dog with another of the same breed that lives in my neighborhood. She wrote a very nice review but only rated it four stars. When they booked me again, I asked is there was anything wrong and she told me that she just never gives anything five stars on principle.

edit flag offensive delete link more
3
answered 2015-05-23 14:17:35 -0500

You might also remember that three stars could mean one thing to you, but something else to the client. Obviously, you'd rather have five stars, but don't get too discouraged!

edit flag offensive delete link more

Comments

This is so true , and just like my friend she never gives a five star to anything, some people don't feel anyone is capable of five. I on the other hand put 5 cause I know anything else is not right, but that 5 star has to be earned. Just like tipping , tipping is way out of hand, tipping was a way the thank someone that went above and beyond the normal job requirements hence the extra cash.

Shawna M.'s profile imageShawna M. ( 2015-05-24 15:58:58 -0500 )edit
1
answered 2015-05-23 12:05:19 -0500

Hi Haley, I read the review and agree that overall the client sounded happy with your service, but withheld a couple stars. As you get more clients writing reviews (and especially if you care for these dogs again and the client writes a better review) that will balance things out. I've had some really challenging dogs and was advised that asking the client to reconsider a review left could result in a worse one.

edit flag offensive delete link more
1
answered 2015-05-23 20:39:16 -0500

I would not attempt any further conversation regarding the review. Like Karen said, you might come across as defensive and might give the owner pause to book you again. The review itself was positive, so I would not worry about it any longer. The more stays and reviews you get, the higher your overall score will get.

edit flag offensive delete link more

Your Answer

Please start posting anonymously - your entry will be published after you log in or create a new account.

Add Answer

[hide preview]