3 Star Review

You might also remember that three stars could mean one thing to you, but something else to the client. Obviously, you'd rather have five stars, but don't get too discouraged!

I agree it could be worse to ask someone to change their review whatever the circumstances. Nor would I suggest writing a rebuttal response because that automatically looks defensive. Eventually you will have other, better reviews that potential clients will notice. I had one client only give me four stars, after I'd gone the extra mile by arranging a playdate for her dog with another of the same breed that lives in my neighborhood. She wrote a very nice review but only rated it four stars. When they booked me again, I asked is there was anything wrong and she told me that she just never gives anything five stars on principle.

Hi Haley, I read the review and agree that overall the client sounded happy with your service, but withheld a couple stars. As you get more clients writing reviews (and especially if you care for these dogs again and the client writes a better review) that will balance things out. I've had some really challenging dogs and was advised that asking the client to reconsider a review left could result in a worse one.

I would not attempt any further conversation regarding the review. Like Karen said, you might come across as defensive and might give the owner pause to book you again. The review itself was positive, so I would not worry about it any longer. The more stays and reviews you get, the higher your overall score will get.