Rejected Client Continues to Message Me--Will It Affect My Booking Score If I Ignore?

Here in part, is the answer from a Rover rep. I found it very helpful: "I recommend politely telling the client again that you are unable to watch her dog, and suggest she checks out Rover Match. Match is a complimentary service that connects pet owners with great sitters nearby. If they're interested, they can just fill out this form: https://www.rover.com/rover-match/#phone-number (https://www.rover.com/rover-match/#ph...). A team member will reach out shortly. They also can always call the Rover Match team at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

There is not a way to block anyone on Rover, but if someone makes you uncomfortable, we ask that you flag the conversation as inappropriate.

To report a message, open the conversation and select Report this conversation under the Send button

In terms of your response time, this is only going to be an issue if she sends multiple requests, as your response rate is only based on the time it takes you reply to new requests, not every message. "