score:
1

Can you contact a previous customer without starting a new visit request?

Jennifer M.'s profile image

A previous customer recently called, unfortunately I missed the call. She was letting me know that her sweet old boy had passed recently, He was 16 1/2 years old,the sweetest "grumpy old man" ever, and I adored him very much. I am very saddened by this news and wanted to do something nice for her. I am also a digital artist so I took a pictures from our last visit and created a "memorial" image. Will she still receive it if I send this through Rover mail? How long will a conversation stream stay active after a visit? She Is an older lady and does not text or have a "smartphone" so I can't send it directly and would like to do it without calling and making a big fuss of it(don't want to upset her if I get emotional). Also, they are no longer in Florida, they only stay here for the winter so I can't just meet up with her either. Any advice on the best way to go about this?

1 Answer

Sort by ยป oldest newest most voted
score:
1
Laura R.'s profile image

Even though the conversation says it's inactive you should still be able to send and receive messages through the Rover platform. I think it would also be appropriate to call her and ask for her email or home address so you could send her something. I'm sure she would appreciate the gesture.

Comments

Hi Laura, I realize that calling would be fine. I just don't want to upset her if I get teared up on the phone with her. I am quite emotional about things like this. I know how much he meant to her, and I just really fell for him myself. He was that old man that tries acts grumpy but is so sweet.

Jennifer M.'s profile image Jennifer M.

Then if I were you I'd probably send a message through Rover via your last stay conversation and let her know that you'd like to send her something if she would provide her email/address. You can still send images through Rover, though of course the image quality is limited, so depending on the size of image you wish to send, requesting her address/email may be a better option. It's so nice of you to do this for your client. I'm sure she'll love it.

Laura R.'s profile image Laura R.
Related questions

How do I create a stay for a new customer?

How do I leave a review for a dog that I sat for?

Boarding / Kennel Licenses?

When you post feedback on a dog, can the owners view it?

How do I get paid for dogsitting with Rover?

Are there any sitters that come and stay at the dogs house?

Are the Rover sitters bonded and licensed?

Truffle Hunter?

Does anyone provide a discount if you are watching a dog for an extended period of time?

How does payment for services work?

DISCLAIMER: The information made available on this forum is provided by third parties and not by Rover.com. As further set forth in our Terms of Service, Rover.com does not make any warranties regarding such information, and you should conduct your own diligence before relying on it.

Need Help?

© 2016 Rover.com. All Rights Reserved.