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Do you agree with Rover Cards?

asked 2016-10-28 10:44:57 -0500

I think that the Rover Cards should not be mandatory for many reasons. I will give you a short list:

  • My phone doesn't always have great service
  • My phone battery doesn't last that long and isn't very reliable
  • Some people don't have smart phones
  • I send texts and pictures throughout each stay
  • I am not going to note down how many times a dog peed, pooped, drank water, etc... especially when I have more than 1 dog to watch
  • Using Rover Cards would take time away from the dogs that I am visiting for only 30 minutes

There are many more reasons that I could come up with.. But, you get my point. Does anyone else agree with this? It just seems over the top to have to do all of these extra things when we already do so much. It may not seem like a lot to people that sit occasionally. But, this is my full time job, and it is way too much to ask of me.

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I'm a full-time Rover Sitter as well and I love the Rover cards. I think its a lot more convenient than having to write out a text with photos. Plus, it's a great way to build trust with my clients. I do agree with you on service problems and battery drain, though. That has been troublesome for me.

Lindsay P.'s profile image Lindsay P.  ( 2017-02-23 12:13:51 -0500 ) edit

Just a little tip: When I'm in an area with poor service, I stop the report card at the end of the visit but wait to hit the send button until I've driven to a better area.

Lindsay P.'s profile image Lindsay P.  ( 2017-02-23 12:16:01 -0500 ) edit

I'm sure I would love Rover cards too if I had a smart phone and wasn't getting pushed off a site because of it. My current stay client would honestly be pissed off if I sent him that many messages anyway; many people find it ridiculous.

Sarah B.'s profile image Sarah B.  ( 2017-03-22 16:07:02 -0500 ) edit

I don't have any clients who want a text every time their dog poops

Sarah B.'s profile image Sarah B.  ( 2017-03-22 16:14:34 -0500 ) edit

I didn't even know that these were a thing until today. I was a DogVacay sitter until the merge and I've never used these and was never told they were mandatory. I just text photos!

Melody T.'s profile image Melody T.  ( 2017-08-16 15:05:02 -0500 ) edit

Rover works for us. We are independent contractors who pay for them to keep web up and I'm done with them. They joined with way and now u have people lowering their prove so I made 15,000 last year before wag. Now i haven't been booked so if I'm not headed for my goal I'll try another company.

Shawna M.'s profile image Shawna M.  ( 2017-09-16 06:53:41 -0500 ) edit

I also do not agree that Rover cards should be mandatory. Though taking pics and notes are cute for some clients, my main focus is the care of the dogs. I cannot give them my full undivided attention if I have to fill out a Rover card. Sometimes the app doesn’t respond when I click end on the card

Deidre S.'s profile image Deidre S.  ( 2017-10-23 14:39:18 -0500 ) edit

And will then advertise that I was at the clients house way longer than I was. I feel like clients can request this, but Rover should not require this when they’re already taking a decent chuck of my money.

Deidre S.'s profile image Deidre S.  ( 2017-10-23 14:40:17 -0500 ) edit

On a walk with one dog, I love it cuz it provides "proof" a fur baby went on a 30 mins journey and not just peed on the front lawn. But the battery drain on back-to-back jobs drives me NUTS! I would also like the option to not use a Rover Card if the pet owner says they no longer need to see it.

Esther C.'s profile image Esther C.  ( 2017-11-18 08:42:45 -0500 ) edit

Should definitely be an option service. Some people don't need a full 30 Min. I. E an older antisocial cat. I agree that some owners need proof but it should be optional.

Alexis H.'s profile image Alexis H.  ( 2018-02-19 14:27:55 -0500 ) edit

I absolutely love the Rover cards. I think it's great for both us and our client. It's so easy to just press a button every time the dog goes to the bathroom.

Saralee S.'s profile image Saralee S.  ( 2018-11-30 02:42:28 -0500 ) edit

22 Answers

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19
answered 2017-01-25 14:09:53 -0500

It should be an optional service. Highlight sitters who provide it if they must, as we get reviewed and sorted already by such things.

We pay Rover a fee for them to serve as a third party to help advertise, manage and connect us to clients. I do not pay them to tell me how to run my business or to give me mandatory hurdles. They're simply using this as a tactic to stand out and help reduce problems they'd have to dedicate time towards. I understand that, but don't mandate the change or if they do, then incentivize it by lowering the fee charged to me. Their app cards uses my data and battery and adds extra work. At least they could consider making sitters happy too- we are paying them as well.

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Are the rover cards already mandatory or are they just saying they will be mandatory sometime in the future?

Megan H.'s profile image Megan H.  ( 2017-01-25 17:00:37 -0500 ) edit

I believe they're mandatory now. The update applied during the middle of one of my bookings, so I don't think I'll be certain 'til I renew my next monthly booking. They're advertising it on their app as well.

Kalah P.'s profile image Kalah P.  ( 2017-01-26 14:03:49 -0500 ) edit

I haven't heard/seen anything about rover cards being mandatory...

Sarah B.'s profile image Sarah B.  ( 2017-03-18 19:08:49 -0500 ) edit

Rover cards are not currently mandatory. However, they will become mandatory for all dog walks, day care stays, and drop-in visits.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 21:52:04 -0500 ) edit

One reason why Rover Cards will be mandatory is there are pet owners who claim or have caught sitters not performing their tasks. The cards will help to provide proof of walks, distance, and time spent in care and on walks. They help to prove your credibility while giving peace of mind to the owner.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 21:55:37 -0500 ) edit

But my clients are deeply loyal to me and there is other evidence of me doing my job with excellence. Additionally at least one of my clients is going to find Rover cards to be a total annoyance; he barely wants updates. In fact most clients I've had have been on the more low maintenance side

Sarah B.'s profile image Sarah B.  ( 2017-03-21 22:05:23 -0500 ) edit

Also, I don't have an iPhone and ironically I think filling out the cards means you are distracted from focusing on the dogs. Make this an option but it's freaking ridiculous that they're making this mandatory

Sarah B.'s profile image Sarah B.  ( 2017-03-21 22:07:53 -0500 ) edit

Well, I disagree. I am a Top Sitter on Rover with over 1000 reviews. I do this full-time as well.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:09:33 -0500 ) edit

My clients are also loyal, and while some would not want the cards, more people than not do want them. You may be unique where you live, but Rover implements based on the overall sitter/owner experience and wants across the US.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:11:22 -0500 ) edit

I don't get enough requests to compensate getting an iPhone. I simply can't afford one. I have really good reviews but there just isn't enough demand in my area. I understand that this system may work perfectly for a completely full time sitter in a busy area but many of us are not in that situation

Sarah B.'s profile image Sarah B.  ( 2017-03-21 22:11:53 -0500 ) edit

Also, while you may do your job accurately and with integrity, there are those that do not. Not all sitters do as great a job as you do. :)

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:12:53 -0500 ) edit

Yes but clearly there are other ways for clients to figure out whether the sitter is doing the job or not. Considering how we are independent contractors it seems a little extreme to make something like this mandatory. It would make far more sense for customers who care a ton about getting lots of

Sarah B.'s profile image Sarah B.  ( 2017-03-21 22:15:47 -0500 ) edit

You don't need an iPhone. The Rover app works on both iPhone and Android phones. Demand in your area may be true, but Rover makes decisions based on the overall owner/sitter experience nationwide.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:15:58 -0500 ) edit

I have a basic flip phone right now to save money, I don't have an android or an iPhone. I don't see why rover can't just highlight the sitters that offer rover cards instead of basically forcing dedicated people like me off the service.

Sarah B.'s profile image Sarah B.  ( 2017-03-21 22:18:24 -0500 ) edit

Look how annoyed people are in this thread... very few want this to be mandatory and I think it's going to piss a lot of people off. the vast majority of us have integrity and we don't want to be dictated to.

Sarah B.'s profile image Sarah B.  ( 2017-03-21 22:19:33 -0500 ) edit

There are not enough people in this forum to justify your thought. Rover has far more sitters than on this forum. This forum is less than 1/2 percent of sitters.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:21:01 -0500 ) edit

As mentioned, Rover makes decisions based on the overall owner/sitter experience nationwide, not a small percentage. Most sitters/owners have a smart phone.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:22:15 -0500 ) edit

You are certainly entitled to your opinions, but I also work as a Rover Community Expert answering Support questions. I can tell you overall, owners want the Rover cards. Most sitters are fine with it, but initially had some strong opinions about it until they used it enough. It has increased trust.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:27:14 -0500 ) edit

Opinions for or against are always valuable, but extensive research and feedback was taken into account, which is why they will become mandatory. When I first started, I hated taking photos because we were so busy, but my clients love them and they raved about us, which is why we rose to the top.

Brent and Steve R.'s profile image Brent and Steve R.  ( 2017-03-21 22:29:38 -0500 ) edit

But that's sampling bias... the owners who contact Rover and answer non-mandatory questions are probably the types who are more likely to want reassurance and updates.

Sarah B.'s profile image Sarah B.  ( 2017-03-21 22:29:49 -0500 ) edit
12
answered 2017-01-25 13:37:44 -0500

I do think they are a valuble tool for those with smart phones etc BUT i think That they should only be Mandatory if the client requests them to be sent for each visit and that should be an option for the client to choose when booking if they want them or not.

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We have 226, 5 star reviews and this change may end our relationship with Rover.

Victoria R.'s profile image Victoria R.  ( 2019-11-04 22:01:02 -0500 ) edit
10
answered 2016-10-28 12:34:38 -0500

I agree with you. Rover Cards should not be mandatory.

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I don't think they should be mandatory but the client should have the choice to decide.

Heather K.'s profile image Heather K.  ( 2017-02-23 18:14:27 -0500 ) edit
8
answered 2017-01-26 14:46:34 -0500

My biggest problem with the report cards is that it puts me face down and on my phone rather than paying attention to the dogs, where we are going, who may be approaching us, etc. This is already a problem with people buried into their smart phones, but it also makes me less aware of my surroundings. Dangerous people and triggers aside, there are some really treacherous sidewalks and construction where I live. A twisted ankle or getting hit by a car are going to lose us both money.

I also dislike report cards for daycare because if you play by Rover's rules, the pup parent doesn't get any updates until you conclude the daycare stay, which is when they walk out the door with their dog. If I send the pics directly to the parent, then I am prompted to add a picture before the stay can conclude.

I didn't receive any notification that they were mandatory now. I will have to check my payouts because I missed at least one report card last week because my phone died while stuck in a hellacious day of traffic in New Orleans. And of course it was the day I forgot the car charger!

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5
answered 2017-03-21 18:26:12 -0500

I absolutely HATE the Rover card being mandatory! I do this for my full time job and have at LEAST 3-6 different walks or drop in visits scheduled everyday. I love what I do and take serious pride in making sure every owner and pet is happy and satisfied with my service. I have always provided the owners with cute fun messages and edited pictures after every visit and updated them on our activities. I personally feel that the Rover cards take so much time away from actually interacting with the pups and a lot of the personal touches I like to add to the updates I send. I would say starting and stopping the walk as well as waiting through all the loading screens ect. takes and additional 6-10 mins away from the actual walks or drop in visit. What I have always loved about my job is connecting with the dogs and the owners and feeling the trust between the owner and myself growing over time. I feel the rover card takes the "trust building" out of the equation all together because my every move is being tracked and proven. I also struggle with service, data, and battery issues. I have had many cards come up with the wrong distance or tracked me in a completely different area than I actually walked. I understand that this feature could be amazing for some but NOT for ALL. this feature should be a option for the owner to request if they feel that it is right for them. I really hope Rover adjusts this before it starts effecting my business. I allow Rover to take their 15% cut to market me and provide a website I can communicate safely with my clients but I don't think it is right for them to start demanding FEATURES that I MUST provide through MY business.

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I am disgusted with how they're making the rover cards mandatory. Please please call rover customer service and speak up! Let them know how much of an inconvenience this is

Sarah B.'s profile image Sarah B.  ( 2017-03-22 16:15:45 -0500 ) edit
5
answered 2016-12-08 21:31:48 -0500

I also live in "The Dark Ages" and have a mobile phone only for emergencies. We use the landline. I Don't like the "Report Cards"! Rover includes doggy day care in the "Report Cards" and I have lost doggy day care customers because of it. I feel like I am back in High School- Report Cards!! I always spend a couple minutes during the pick up, with all my customers, on how the pup ate, drank, and "elimination" prior to pick up or if there was a concern on the frequency. I always gave my doggy day care pups the same TLC as my stay pups. My customers were upset and didn't like it also.

Since we are "contractors" and individual pet sitters, they should not be requiring specifics and just make is voluntary. From my understanding or misunderstanding, there were some problems with drop in sitters and they are "punishing" everyone.

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5
answered 2016-10-28 13:02:15 -0500

I have mixed feelings about Rover cards. I think they're great because they provide transparency, but not all clients need the number of poops/pees, etc. I find them impersonal.....I used to leave a hand written note after each visit (walks/drop-ins) and my clients seemed to like that. My older clients who don't have their cell phones as the contact phone on their Rover account don't really like the Rover cards at all. These are the same people that have problems navigating the Rover site to request a stay.....so getting into their inbox to click on the Rover card is quite a process for them. Younger people seem to like the Rover cards, and probably ignore them once they see my service was completed. I personally don't like the GPS tracking of my life, as I keep my Rover app active so I can respond quickly to any requests. I have an old android and the app/GPS tracking seems to work OK, without taking up too much data or draining my battery....but I also keep a charger in my car. So bottom line, I don't think it should be mandatory to use Rover cards, but only an option for the sitters and clients that want it.

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4
answered 2017-02-14 10:03:00 -0500

Another one here that is going to be seriously upset if they become mandatory! That said, I have used them for my last couple of walks and drop-ins, and I like having the option. I can still send a text while I'm there with questions, updates, and pictures. It doesn't all have to be done through the Rover Card. I discovered that you don't need to put the pees and poops in when they happen. You can just add them at the end. For what I'm currently doing, I like that they can see how long I was actually there. Particularly since I often spend a little longer than 30 minutes. For walks, I start when I arrive and end when I leave. I let the clients know that so that they don't think it actually took me 40 minutes to walk a mile and a half. I just turn my GPS on on my phone just before or at the time of arrival and back off after I send the card. However, there are some clients that would prefer not to get them. I certainly don't want to force that on them. There are some clients in areas of poor cell reception and that could cause serious issues. There are all sorts of different kinds of situations, owners, and dogs that we deal with. It 100% should be an option. If they want to make clients aware it's an option, that's fine. If it's something vital to that client, they can make sure you are willing and able to send cards before booking. Just don't require me to do it at times when it's not going to work correctly or if the owner doesn't want it done!!

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4
answered 2017-01-01 13:13:58 -0500

I like the cards tho as with others I used to print out the itinerary and log activities, then leave it at my clients' home when I left after drop in visits and walks. They knew I was there and did what they hired me for. My 2 issues with the cards are: I also have problems with reception when trying to close out my appointments. I get the message that the card failed and Rover will attempt auto sending to client. Several times this auto sending went to them at 3 a.m. Ugh! The other issue is that the message to client can't be added until the 30 minute appt is closed. This takes valuable time away from getting to my next appt. all actions should be able to be completed within the allotted appt. time.

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And then of course people without smart phones are getting completely cut out.

Sarah B.'s profile image Sarah B.  ( 2017-03-22 16:13:54 -0500 ) edit
3
answered 2016-10-28 11:56:16 -0500

I think they're annoying but understand that clients want to know we've been there with their dogs. I had to email customer support because my first new client after the cards became mandatory lives in a neighborhood where the reception is so bad my gps cut out and I got lost on the way to her house. They assured me that the rover cards would send at the end of the stay if I had no reception. I do agree with you that forcing people to have smart phones to do this work through rover is not the best but it's not such a hassle for people walking 1-3 dogs in the same family. If you're doing more than that at a time, I can imagine it would be nuts to keep up with who's going potty and take all those pictures while providing the dogs with excellent care.

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I always send updates and pictures for each of my stay pups. Hasn't drop in and dog walking been doing that before "Report Cards" were a thought?

Kathleen D.'s profile image Kathleen D.  ( 2016-12-14 10:34:00 -0500 ) edit
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