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Does Rover send reminder for pending booking expiration?

asked 2016-10-27 11:28:15 -0500

Does Rover send a reminder to a client who has a pending booking about to expire? I only use Rover as a sitter not owner, so am unsure what the client gets from Rover. I don't want to inundate clients with unneeded messages. But am already loading up with pending bookings for Thanksgiving week but no payments yet. Thanks for whatever you can share!

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answered 2016-10-29 10:42:20 -0500

I always send a message about 48 hours after the M&G (or after the request if it's a repeat client) to remind them that they have 72 hours to complete the process and book the stay. I would also recommend saying that you are getting mutliple requests for the same time period and you want to give them first priority. If they don't respond in 24 hours, archive the stay (owner didn't respond or something like that to put the blame on them, not you) and move on to your next request.

This is your business and you'll lose money if you don't manage it wisely.

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Thanks! I was wondering the same thing. I was concerned my profile wouldn't show up in search. But basically if I accept, they have 72 hours to cancel? Even if stay is weeks away?

Serina R.'s profile image Serina R.  ( 2016-11-03 18:05:44 -0500 ) edit

Yes, they have 72 hours to respond and then the system marks the request as expired. Or they can cancel it themselves.

Cari C.'s profile image Cari C.  ( 2016-11-04 07:21:06 -0500 ) edit
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answered 2016-10-27 18:58:20 -0500

I don't believe that the client is sent a reminder when a request is expiring soon, although they will get a notification when it does expire. If that happens, the request can be booked again. In the meantime, feel free to send a message. Unfortunately, clients sometimes change their minds and don't inform the sitter. (Argh!)

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answered 2016-11-18 23:14:36 -0500

It may be helpful to politely explain, they do not have a space reserved until booked--so there are no surprises if they try to book last minute for a busy sitter.

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