Extended stay due to natural disaster, should we charge?
What do you do in the case of a natural disaster like this Hurricane we're experiencing? my client's flight is delayed from Florida and she's picking her dog up a day or 2 late. Today I sent her a extended stay request to pay for an extra day, while some people online commented that they feel like since it's out of clients control, they let them stay at no extra charge. I want to be sympathetic, but I have previous obligations that I now need to cancel because the puppy I'm watching cannot be left alone for more than 2 hours. I would probably refund the money if the owner came home early, but I still have work to do and other dogs to take care of. I think the only circumstance where I would maybe not charge for a day or 2 if there was a death in the family, just because it's already a lot to deal with.
What do you do in this situation?
I would offer a discount. I mean, they're having a difficult time already and to know their dog is safe would take a load off their minds :)