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Have you ever had to cancel a stay (before the stay)?

asked 2016-09-08 11:06:13 -0500

I'm debating what to do because there's this amazing job I want to apply for which would directly conflict with a 4-day housesitting situation if I got it. I haven't even sent in my application for this job so this is extremely early days but this dog has a bunch of issues (hates men, hates other dogs, doesn't want you to touch her food while she's eating it) so I would feel extra horrible if they weren't able to find a sitter after I canceled.

I don't even know if it's likely I'll get the job and it's not like I've even interviewed so I don't want to jump the gun and tell the owner I can't do it. The stay is in mid-November so they'd still have over a month (maybe 1.5ish months) to find another sitter if I had to cancel but idk. My job would be 30 min away and it's possible I could still do drop-ins 2x a day & they've said that their dog is good for 10 hours by herself, watching TV & generally doesn't mind being alone at all. What would you do in this situation?

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answered 2016-09-08 13:27:04 -0500

Congrats on the potential new job! In your situation I would probably wait until after your new job is confirmed before you cancel the stay. A new job can be stressful in the early stages, so I personally wouldn't dog sit while transitioning into a new job. If you do get the job, it sounds like you would give them about a months notice which is plenty of time to find a new sitter. Canceling only negatively impacts your ranking on Rover.com if you do it a week before the stay, I believe.

I've only ever had to cancel on a client once. I felt absolutely terrible, but I had a family situation come up that ranked higher in my book. (My mom was having surgery at the same time as the stay - she lives in a different state and I wanted to be with her.) I gave them plenty of notice to find a new sitter and it didn't negatively effect my ranking.

I hope this helps! Good luck with your potential interview/job!!

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Thanks so much! I heard a rumor (or maybe it was on the Rover site itself) they they can suspend your account for canceling or something... maybe they just say that and don't actually do it lol. I hope that a month would be enough for them to find a newsitter...their dog definitely has special needs

Sarah B.'s profile image Sarah B.  ( 2016-09-08 18:50:28 -0500 ) edit
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answered 2016-09-12 11:26:42 -0500

I would go ahead and apply for the job. If the timing works out, you could go ahead and do the stay. If you are hired, I would immediately call the owners and explain the situation, maybe alter your house sitting hours to fit your work schedule. Otherwise, it sounds like they would have time to find another sitter.

I have read here about Rover suspending accounts when the sitter cancels a stay, but I would not worry about that at this point. If it does happen, just explain the situation to them and hopefully things will work out.

Good luck on the interview!

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