Are walks included in the price of an overnight stay?
Recently I had a meet and greet with a potential client. During the first message I received from them prior to the meet, it showed the price of a 5 night stay for 2 dogs at $200. This would be accurate if it's just an overnight stay. However; I charge $17 a dog ($4 additional dog= total of $21) for a 30 minute walk and that was not included in the $200 price. Since the $200 showed up for them, the client assumed that $200 is the total price. The client requested two 30 minute walking sessions a day.
Does Rover not calculate for additional walks or services during a multiple night stay?? How does that work?
Since Rover listed the total stay at $200, I was obligated to only charge them the $200 because I didn't want to raise the price up on them and I would have felt bad if I did. Keeping it at the $200 I was able to keep the client, however I lost additional fees I was set up to charge.
Please help.
Thanks in advance! Rover Sitter/walker