Our sitter put our dog in a situation with her own animals that got them hurt... then blamed the animals and us for minor injuries that resulted.
call Rover's support team at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team], they will try to find a replacement sitter
Lucrecia, I'm sorry this happened, however, I am confused -
Your question indicates the sitter canceled, but the text states that your pet (or the sitter's?) was injured.
Could you please clarify?
Thanks!
My thought exactly. Not sure what to answer on this one.
Hm, well, is it possible that your dog was aggressive towards them? What animals were around? Other dogs? Cats? You'd really have to be more specific.
I would call Rover and be honest about the situation
I'm sure that was very frustrating for you. However, if the dogs got into a fight in less than a day....certainly things are not going to magically improve as the week goes on. Maybe she was overwhelmed. Therefore either 1. she's not capable of watching multiple animals OR 2. your dog is too aggressive/untrained to be around other animals. Next time look for a sitter that does not have any other animals and you'll avoid both issues. Even if they say they will separate them etc, accidents can happen. It's not a bad thing if he needs to be the only dog, but its up to you to find homes that don't have other animals.
Not always true. I had a GSD that was super aggressive when he arrived. We stayed outside for about 2 hours working on manners and limits and letting him and my mastiff get antiquated. After that couple hours they were running in a pack.
oh, and as a dog sitter, I always keep a dog whistle on hand. IT's old school , but its a gentle way to stop a dog fight. It instantly breaks any dogs focus, even when fighting.
That's my point..... Some ple think you can put two dogs in room an instantly they'll get along. So you were smart: had them 1 outside 2 neutral territory 3 no rush 4 worked on manners before going home. In that situation, the dog wasn't trained but you were. That means *you* were capable ;)
Got ya... yeah. It was my back yard. but they did not go in the house until they established their places in the newly formed pack. Sometimes this is a "pissing match" so to say. But the dog whistle lets them know I AM always alpha. and they eventually settled in.
As a sitter you have to know how to establish your place as alpha in an ever changing pack.
Exactly! Some sitters I have meet are very sweet but so submissive. Which is fine for some dogs. (think tiny lol) Personally I look for ple like you .... someone who will take charge.
While I take all dogs( I grew up with 13 or smaller lbs doxies), I now have a mastiff (200lbs), Which means I attract large dogs. When you have up to 400 pounds of dog in your home you have to let them know who is in charge!
ALWAYS do a meet and greet. I am had several that did not work out. I only accept docile dogs that play well with others to avoid the possibility of them injuring each other or me.