I had a request for boarding come in and I had changed my profile to show that I don't board. I sent a message to the requestor, but they have not responded. I am trying to decline the request, but I don't have that option.
To decline a request, you have done the biggest part, which is to send a message to the client who has requested and let them know that you cannot care for their dog. After that they may or may not respond, and you can archive the message - the archive is where all requests that you do not or cannot accept end up. Rover will prompt you for the reason you are archiving a message. There is no actual button for declining a request - but the message & archive process is essentially the decline button.
This is extremely non intuitive and confusing. Why not just add a decline option? DogVacay has this functionality, why doesn't Rover?
Agree. This should be added because if you just don’t respond... or respond and archive it still shows up as a 5 day gig that you maybe dropped the ball on and didn’t respond to or decline outright. Please add a decline button. Thanks.
It also keeps the walk blocked off on your Google or iCalendar if you sync. There’s no way to remove it even if you archive the request.
Agreed their should be a decline button. Uber and Lyft both have decline buttons.
I can’t even find the archive function. This app truly is not intuitive in a million ways. Walkers ability to schedule and use of ease to GET JOBS is the only way Rover is making money. So it’s crazy to me that anyone is still commenting on this and it’s not fixed. We’ve landed on Mars.
When you click on the message from the client, then click on details at the top, then there is a symbol at the top right that is a black box with a down arrow. That’s it.
Agree, I have responded with a text to the owner that I am unable to board her dog, but I can't see any way to decline the request or archive it.
You most definitely can archive the request from the inbox pending requests. All you do is click on “Details”, then “Archive” and choose an Archive Reason. Of course, this would be after sending the client a message explaining why you are unable to take the booking.
