If you hired a house sitter for your dog, would you expect them to clean the mess from an accident?

It's too bad you had such an awful experience. I'd suggest contacting Rover about this (support@rover.com or [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]). On another topic, a sitter wrote that Rover's insurance covers damage at a client's home but there is a deductible and it is a secondary form of insurance, meaning that your own insurance company would be contacted first. I definitely think feedback should be provided. Dog had unexpected diarrhea, which sitter said she'd tend to, and then didn't attempt until days later.

Since you asked for personal experience: I've always cleaned up dog messes as timely as possible- even if I'm just providing walks or visits, or providing house sitting, or boarding. Whether it's inside or outside makes no difference. Dog sitters should be ready to pick up stool outside as well as clean up pee, vomit, and stool inside to the best of their ability. I've cared for dogs that had issues, informed the pet parent, and did my best to clean up. This meant timely (same day a.s.a.p.) pick up of solids and liquids, using washer/dryer to launder throws, small rugs, and such, and spot cleaning other surfaces as possible. Diarrhea (esp. the bloody variety) is very hard to clean up, but at that point, if she sent you photos of what it looked like after she attempted to clean up, perhaps you could have sent a professional carpet cleaner over while she was there. I'd expect anyone caring for my dog (whether in my home or theirs) to do the same.

I'm sorry you had a bad experience with your new Rover sitter! Please don't think we are all like that! Yes, the sitter should have cleaned up the mess immediately. I do drop-in visits, walks, and house sit. I always clean up if a mess is made by the dog - no matter what kind and where! My last house sitting was for 4 days, and I vacuumed all the rooms the dogs and I were in. Earlier this year, one of my drop in visit dogs came down with the canine flu, and I walked into the home with an existing Big, stinky, mess.... and still cleaned that up immediately (using up almost a whole roll of paper towels). Cleaning up is part of the job, and your sitter knows that, and Rover should be made aware of her lack of immediate action.

Try soaking the area in vinegar then baking soda. You'd be surprised how much stain can be removed with just those tow simple ingredients! Best of luck...

Yes. I would expect them to clean a mess like that promptly. House Sitting involves taking care of pets and taking care of the home. Even if I was doing a Drop-In or Dog Walking visit I would clean it. When I used to house sit I always made a point of leaving a home a little cleaner than when I arrived. I was once told by a client she thought her maid came by. Unfortunately there are the "professional" experienced pet sitters and those just doing it as a job.

Cleaning up any accident, for me, is common sense. If I do it in my home, I would do it in someone else's. Part of responsible care of any animal is cleanup.

If the accident occurred in the sitters home you can bet they would thoroughly clean it.

As a Rover sitter who does house sitting as well as other services, I would definitely have made an attempt to clean up any and all messes that your dog made. That to me is part of the duties involved in house sitting. And I'm sure most Rover sitters are conscientious too and would do whatever it took to clean up any mess. Please contact Rover to discuss the situation. I'm not clear on their insurance but I'm sure they can explain it. And I would mention this in your review. Other owners would appreciate knowing how this sitter handled an emergency situation. Include the good things she did as well, but definitely describe this problem as well.