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Can someone thoroughly explain how the Rover App works?

There are somethings I just don't get so if someone who has and uses it, could you please explain it to me? Thanks!

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its basically the same as the website, but in a condensed form.

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Hey Marquia,

Thanks so much for reaching out on Rover's Q&A Community. What are some of the questions you have in particular? You can always contact our Rover support team at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] if you need any assistance walking through the app.

Thanks, Jessica