As an on-demand walker, you’ve likely walked a dog or two before whose owner you’ve never met! Your role as an on-demand walker is crucial to ensuring your clients feel confident in their choice to use a service where they may not ever meet their walker. Many owners prefer services in which they can arrange a meet & greet, gaining their confidence from meeting you face-to-face, giving you in-person instructions, and seeing how you’ll interact with their pets. Because these steps are most often skipped in the process of booking an on-demand walk, owners are placing a lot of trust in us to make sure they (and of course, their dog!) have a stellar experience every walk.
Similar to other services you may offer on Rover, when you complete a stay, you also complete what’s called a Rover Card. Rover Cards allow you to track and share information related to the service you’re completing. As you may already be familiar with, Rover Cards include a number of pieces of information: how many times the dog has peed and pooped, food and water activity, a map, photos, and a stay summary, written by you specifically for your clients!
When you think of a stellar Rover experience at the end of an on-demand walk, what comes to mind? Let’s put it in the perspective of the owner. It’s safe to assume many of your clients are away from home for 9+ hours each day, which is why they need someone like you to come and care for their dog. For many owners, receiving a Rover Card is a highlight during their day. In addition, this is also the only information they’ll receive about how their dog’s day went. Leaving your dog at home all day can be difficult for any pet owner, so receiving a Rover Card that’s friendly, well-written, and informative is a sure way to make your clients happy.
- How much fun you had!
Example: “Max is such a good boy. He’s so energetic and playful and was very excited to get outside on a walk.”
- What the dog loved about the walk
Example: “Max got lots of good sniffs in today and stopped walking to roll in the grass for a minute! He seemed so happy to cool down!”
- Where you went
While the Rover Card map does track your walking route, owners always appreciate more details on exactly where you went since our map doesn’t show street names
Example: “Today, Max and I walked around the perimeter of Rover Dog Park and then went down 6th street where he drank water from a bowl outside the pet shop!”
- Any concerns
Example: “Max did get a little over-excited when he saw a bunny run in front of us, but I was able to calm him down and stop him from pulling.”
- Closing information
Example: “I just dropped Max off and filled his water bowl. I had so much fun walking him today and would love the opportunity to walk him again. Have a great day!”
- Outlining that their dog was difficult
Example: “Max is a poorly behaved dog. I could barely handle him. I never want to walk him again.”
- Leaving little-to-no detail
Example: “We had a fun walk”
Note: An exception to the above might be if you have recurring walks with an owner that have been ongoing for a month or longer, in which case, the owner may be okay with shorter details since you’ve developed a relationship and level of trust. Regardless, establishing with these clients of yours what they’d like to receive each day is always a good idea!
Example of a great Rover Card message:
Example of a Rover Card message that could use more detail:
Everyone loves a good photo of their dog – sniffing, smiling, sitting, walking – and you can never have too many! Photos are a very important part of the Rover Card. In addition to what you communicate in writing to the owner in your Rover Card summary, a photo is truly worth a thousand words. Not only do the photos serve as proof their dog received exercise, but they also serve as a way to show your clients just how much fun their dog had during their walk. This can be a huge relief to owners who have a difficult time leaving behind their beloved pets home while they go to work.
Make sure to get some good, clear shots of your clients’ dogs whenever possible! While we know there are some uncontrollably wiggly, excited pups out there that may always be difficult to capture, owners appreciate clear photos that include their dog’s face. I think we can all agree that owners can go without a photo of their dog going pee or poop. As long as you mark the pees and poops in the card information, owners don’t need the visual! A suggestion we have is to take the Rover Card photos at the tail end of the walk. Often times, once dogs have been exercised, they’ll be panting which may earn you an awesome, tongue-out, picture-perfect smile!
Examples of great Rover Card photos
Example of a not so great Rover Card photo
Want to know more about Rover Cards? Click here for more helpful info on Rover Card FAQs!