Like any online marketplace, Rover has tried to protect sitters from scams on the platform, including scams by phishers. A phisher is someone who disguises themselves as trustworthy in an electronic exchange in an attempt to potentially obtain sensitive information or perpetrate a scam against a good user.
In rare cases, sitters on Rover could have experienced phishing in the form of people creating fake accounts and sending requests to sitters for services. Rover does not tolerate this behavior—safety and security is a top priority. We’ve worked hard to improve our platform for you and recently completed a product update to further prevent these bad actors from getting in the Rover marketplace.
We prioritized this upgrade to our platform in response to sitter feedback. Sitters on Rover let us know that their concern, when it came to phishing, was that it was frustrating to communicate with someone who had no intention of creating a real booking on Rover.
Now, Rover is able to more quickly and effectively identify potential phishers and prevent them from messaging others on the platform.
We’re thrilled to share this with you and hope that you don’t experience anything like this while on Rover. To report phishing on Rover, please hit the “report this conversation” button (image below) if you believe you’re messaging with a suspicious user, and we will promptly review their account. Check out this resource for more information on how to spot a fake account.