As a new Rover sitter, it’s extra important to take action on your first few requests. Not only will it help you grow your business and your reputation, it will also keep your profile live and out of away mode.
What is away mode?
Away mode occurs when you have less than three completed bookings and you don’t respond to your last booking request. When this happens, your profile is automatically put into away mode, meaning:
- You can’t get booking requests, which means no business (or dog love) for you.
- Your search rank will be lower even when when you do reactivate, so you’ll be less likely to receive requests again.
Away mode is good for letting owners know who’s available, but isn’t great for sitters trying to grow their pet sitting business.
How to keep your profile live
Thankfully, keeping your profile live and out of away mode is easier than you think. Follow these tips to keep everything active and your reputation positive.
- Manage your calendar. It’s your business, so make sure your calendar reflects when you’re available. It will not only make things smoother for you, but you’ll be able to accept all the requests you get. Update it here.
- Set yourself to away mode intentionally if you’re unable or unwilling to offer certain services or if you’re not available for certain dates. This ensures you won’t get requests, so you won’t have to worry about responding to them. Access that here.
I’ve gotten my first booking request—now what?
Hooray! You’ve got your first booking request. Make sure you do the following to set yourself up for success:
- Respond quickly—the quicker you reply, the better your reputation as sitter will be.
- Set up a Meet & Greet to make sure it’s a good fit and everyone gets along.
- Accept the request and get ready for your first Rover guest!
Unable to accept a request? Make sure you still reply, then archive the conversation so it’s no longer an active request.
Follow these tips to keep your profile live and out of away mode. Your business—and clients—will thank you.