Sometimes a new client might not just be new to you–they might be new to Rover entirely. We’ve gathered a few tips to help you help your clients feel at ease from the get go–and will help you land more bookings!
Ask A Lot of Questions
At the Meet & Greet, don’t just ask about schedules, really try to get to know your canine client. Ask a lot of questions about the dog’s history, habits, likes and dislikes. The more interest you show in getting to know their dog. Pro tip–it’s a good idea to bring a notepad and a pen to jot down quick notes.
Provide Extra References
Your clients have read your testimonials, but you can help them feel more comfortable with you by providing them with with personal references that new clients can contact. Ask previous clients (or other people who can attest to your pet care abilities) how they would feel about providing their phone number and being a reference for you. This can help people who are new to Rover feel more comfortable, and is a nice gesture on your part.
Send a Follow Up
After the Meet & Greet, it’s a great idea to send a follow up message to your clients letting them know you enjoyed meeting them and their dog. Make sure to include details like the dog’s name, showing that you paid a lot of attention and that you’re already treating them like part of the family. Here’s an example follow up note for inspiration:
It was lovely to meet you and Rocky today. I’m very excited for him to come back and stay with me. We’ll be sure to go to the park and play with his favorite ball while you’re away so he stays in his routine. Please let me know if you have any other questions and I’ll see you soon.
By putting in a little extra effort, you can make a huge impression on your clients, and put their minds at ease when they’re thinking about finalizing a booking. These quick tips will help your clients feel more comfortable, and you’ll gain a stellar reputation along the way.