As the pandemic continues to evolve across the globe, we’ve introduced a new cancelation reason focused on COVID-19. You and your clients can use this option to let us know that a booking was canceled due to the coronavirus.
For example, this option can be selected if you or a client needs to self-quarantine, local lockdowns have been put in place, or a client’s trip was canceled due to COVID-19 restrictions. When this reason is selected, cancelations will not impact your overall cancelation and booking rate, which is one of the many factors considered in determining your position in search results on Rover. If a client uses this cancelation reason, Rover will continue to honor your cancelation policy.
We also will not be including any cancelations that occurred between 7/1/2020 and 8/20/2020 (for any reason) as part of cancelation or bookings rates, as we understand a number of stays may have been impacted by COVID-19.
To use this new reason simply select “I can no longer complete this booking due to COVID-19” when canceling a stay:
If you have any questions or need help with a cancelation, you can always reach out to Rover support.