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Tips for Success: Making the most out of a Successful Rover Experience

Rover is a community of dog lovers that care for each other's dogs as if they were our own. To ensure a safe and happy experience for our pups, we ask that our community stand by these golden rules.

  • Be Thorough

    Accurately represent your dog. Be specific about his or her needs and behavioral characteristics. Provide your dog sitter with a list of emergency contact information including yourself, your dog's veterinarian, and local family or friends.

  • Communicate

    Confirm pick-up & drop-off times after booking. Contact Rover immediately if you encounter something unexpected.

  • Stay With Us

    Be careful if a dog sitter encourages you to communicate or exchange money off the site. Rover.com will always do everything we can to ensure safety and fairness for you and your pup, but we can only do that if we have a record of your communication with your sitter.

  • Respect the Rover Cancellation Policy

    Unless otherwise discussed by you and your dog sitter, the standard Rover cancellation policy is 50% of the total amount for all cancellations. Rover will refund the remaining 50% to you after being notified by you or your dog sitter within 24 hours of the planned completion of the stay.

  • Risk-Free

    Should any problems arise with your sitter and/or the sitter's home, you are under no obligation to leave your dog with that sitter. The standard cancellation policy does not apply in this case and you will be refunded the full amount of your reservation.

    Please contact Rover.com immediately at support@rover.com.

  • Review

    Leave feedback for your dog sitter. They appreciate it and so do we!

  • Be Transparent

    Accurately represent your home and services. Be upfront about pricing, services, and expectations.

  • Respond

    Promptly reply to messages & reservation requests. Your reviews will thank you.

  • Use Rover.com for Cashless Transactions

    Rover.com will always do everything we can to ensure you are accurately compensated for your services, even in the event of a cancellation, but we can only do that if we have a record of your communication with a dog owner. Keep all your communication and transactions on Rover.com.

  • Uphold Reservations

    A reservation is a commitment. Dog owners depend on you for an important part of their travels, so please honor that. In emergencies, contact us at support@rover.com.

  • Emergency Contact

    Be prepared for an emergency. Always have a list of people you can call for each dog in your care.

  • Ask for Testimonials

    Help the Rover community get to know you better by asking for testimonials from people who know about your dog sitting experiences.

  • Review

    Leave feedback for the pup in your care. His or her owner will appreciate it and so do we!