We know that plans can change. If you need to cancel your Rover.com reservation, contact us at email@example.com. The amount you will be refunded depends on when you cancel and the type of cancellation policy your sitter has in place.
Full refund if cancelled with more than 7 days notice.
50% refund for first 7 days of stay & 100% of additional days if cancelled.
Full refund if cancelled with more than 24 hours of notice.
50% refund for first 7 days of stay & 100% of additional days if cancelled with less than 24 hours of notice.
Full refund if cancelled before beginning of stay.
50% refund for first day of stay & 100% of additional days if cancelled on or after beginning of stay.
Example: For a weekend stay with a sitter, you will be refunded 50%. For a 4-week vacation, you will only be charged 50% for the first 7 days and the remaining 3 weeks are refunded in full!
We believe that dogs prefer homes to kennels and other dog boarding options and we believe that there is a great sitter for any dog on Rover.com. You can find the perfect home for your pooch by browsing Rover.com's awesome profiles, and you are always encouraged to schedule time with your host prior to the stay! This time can be helpful introduce your dog and view the home where he'll be staying. Still not sure if Rover.com is the right dog boarding option for you? Please contact us at firstname.lastname@example.org! We'd love to hear from you!
Rover.com helps you find a real home for your dog to stay while you travel. Founded on the belief that dogs deserve to stay in safe, loving homes while their owners travel, Rover.com is building a community of dog-lovers to fulfill that vision. Started and run by dog owners/fanatics, Rover.com is enabling a cage-free experience for dogs, at a more affordable price for their humans than traditional options for boarding a dog, and taking the guilt out of the decision to leave Rover home.
The Rover Pack is a group of Rover.com sitters who have committed themselves to the highest level of service and care. They are Rover ambassadors both on- and off-line. Potential sitters go through an extensive review process and are selected by our Customer Experience team.
Rover Pack members receive:
Rover Pack badge on profile
Search result boost
Priority for last minute stays
To become a Rover Pack member, you must meet the following minimum requirements:
Have a high quality profile description, including at least 3 photos of your home and self
Completed at least 10 stays
Opted into the Protection Package
Have an average rating of 4.5 stars
Always have availability calendar up to date
Responsive to 90% of requests within 24 hours
If you meet the minimum requirements, please apply here.
You can add additional services to your profile by editing the Services & Rates area of your sitter profile. In this area you can add cat care, dog walking, extended stay rates, additional dog rates, puppy care, and pick-up/drop-off.
You should always respond to someone's inquiry even if the arrangement won't be possible. If the dog-owner has already paid, they will need to contact email@example.com for an expedited refund. Support will also be able to cancel sitting arrangements that have not been paid for.
You can check the status of your future or existing booking arrangement by accessing the message with the dog-owner directly on Rover.com - From here, you will see exactly the point of the process you are in and whether the owner has submitted their payment yet. Double check the details to make sure they have paid before taking the pups into your care!
After the arrangement is over, you can choose to receive a check or PayPal from Rover.com at anytime 72 hours after the end of the sitting, or simply store the value earned in the form of "Rover Bucks" for use later!
Promote to Craigslist is a feature which will help to get more exposure to your Rover profile by utilizing the popular nationwide classifieds service Craigslist. We do not expose your email when your ad is pushed to Craigslist. Instead, it is anonymized through their service.
We recommend that you arrange a meet & greet with your sitter before the sitting occurs. This will give you a good feel on how the sitter will interact with your dog while you're away. Check their certification badges listed in their profile, ask about their sitting history, and always have an emergency contact on hand.
With Rover's Peace of Mind coverage that protects you and your pup, you want to make sure the transaction is secure through Rover.com. After the sitting arrangement is confirmed by you and the sitter, you will see a 'Pay Now' button to pay via credit card or PayPal.
We recommend that you reach out to at least 3 sitters, if one doesn't respond, the Rover team will make note of it and you will need to await response from another sitter. We notify all sitters by email when you reach out to them, and it is up to them to respond in a timely manner.
One of the cool things about Rover.com is that you can provide your dog with an experience more like his own home environment. Help your sitter by providing his own food, bed, a toy he loves. We also recommend providing instructions including information about your dog's daily routine, eating habits, exercise (don't forget his leash!), likes and dislikes, and any unusual or specific behaviors. Finally, remember to bring any medications your dog may be taking.
Having a meet and greet is a great way to meet the sitter and any dogs they may have. It is also an opportunity to make sure the dogs all get along! While at the meet and greet the goal is to meet the dog sitter and discuss anything and everything you'd like about your potential stay. Some good topics to discuss are:
-How often will my dog go on walks?
-How much time will my dog get to spend outside?
-Any allergies your dog may have
-Special needs your dog may have or medication it will need to take
-Where will my dog sleep?
-Can I get updates and pictures while I am away?
You can do the meet and greet at your home, the home of the sitter, a dog park or wherever is most comfortable. Feel free to do a couple meet and greets with different sitters so you can choose who is the best fit for you and your dog!
You are able to contact sitters through the 'Contact this Sitter' button that is displayed on a sitters profile. Through the inquiry, you are able to select the dates you are inquiring about and write a message to the sitter. We do not display phone numbers or other personal information on sitter's profiles.
Licensed Veterinarians are standing by to interact with you should the need for veterinary advise arise. For active stays where ‘Ask A Vet’ is enabled, you can access a licensed veterinarian 24/7 via the Rover.com message associated with the current dog’s stay. If ‘Ask A Vet’ was not enabled before the arrangement, you can still access the service for a small fee. A veterinarian may take some time to research your question and will do their best to get back to you as soon as possible via email or SMS (text messaging) according to your preference listed on the ‘Ask A Vet’ message page.