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Frequently Asked Questions

Below are answers to our most commonly fetched questions. You can also check out Rover's full knowledge base.

General FAQ

  • How it Works

  • What Are Badges?

  • What Is The Cancellation Policy On Rover.com?

  • Can I Meet The Host Before I Leave My Dog?

  • What Does It Cost To Join Rover.com?

  • Is Rover.com Right For My Dog? How Is Boarding A Dog On Rover.com Different Than A Kennel?

  • What Is Rover.com?

Dog Hosting | Frequently Asked Questions

  • What is "Rover Pack" and How Do I Join?

  • How do I Offer Additional Services like Cat Care and Dog Walking?

  • Where Are My Payment Details?

  • How Can I Cancel An Arrangement?

  • How Do I Get Paid For Dog Sitting On Rover.com?

  • Should I Keep In Contact With The Owner While They Are Away?

  • What Should I Do If I Am Unable To Dog Sit Or Already Booked?

  • Do I Need To Be Licensed And Insured?

  • What Is "Promote to Craigslist"?

  • Can I Control Which Dogs I Accept For Sitting And Dog Boarding?

  • How Much Does It Cost To List My Services On Rover.com?

Dog-Owner | Frequently Asked Questions

  • How Can I Trust My Sitter?

  • How Do I Pay Securely?

  • What If My Sitter Doesn't Respond?

  • What Should I Bring When I Drop Off My Dog?

  • How Do I Pay My Sitter?

  • How Does a Meet and Greet Work?

  • How Do I Contact A Sitter?

Ask A Vet!

  • How Does ‘Ask A Vet’ Work?

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